I feel your pain and maybe Abbott's algorithm should flag up a warning when a reading goes from 8 to 21 in 20 minutes?
I'm a dexcom user and find the readings invaluable, but I regard extremely high or low readings with suspicion. Even glucometer readings aren't 100% accurate, though you can do two readings in a row if you get a suspect one.
Medical technology has limitations. I think it was extremely remiss of your team not to give you a back up glucometer and if I were you I would complain vociferously to them.
In my opinion a cgm doesn't replace a glucometer completely, butit does greatly reduce the need for finger pricking.
As someone with reduced hypo awareness my dexcom has prevented a lot of hypos, and incidentally improved my awareness, as in my case too many hypos exacerbate issues with hypo awareness.