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Issue with Libre - blank screen

Ok just fixed the problem on my iPhone.

1. Remove the app on your phone by holding finger over the Libre icon and then ‘x’ to delete..

2. Reinstall Libre View from purchased apps in App finder. To do this press your profile pic or initials, in the top right of App Store

3. Select Libre View from drop down and reinstall- you will have to enter your account details, or get a password sent if forgotten.

4. Scan existing or new Sensor
 
Discovered this just 40 mins ago. Started new sensor on Wednesday so initially thought issue with that. I’m Iphone 11 and presume my App updates are automatic. Occasionally screen will show log book but when I try to scan sensor screen goes blank again. Have a number of strips for my meter but will call Health centre today to get more. Is it now just a waiting game until Abbot fix this issue?
 
Toodlepip said:
Discovered this just 40 mins ago. Started new sensor on Wednesday so initially thought issue with that. I’m Iphone 11 and presume my App updates are automatic. Occasionally screen will show log book but when I try to scan sensor screen goes blank again. Have a number of strips for my meter but will call Health centre today to get more. Is it now just a waiting game until Abbot fix this issue?
Click to expand...
Ok just fixed the problem on my iPhone.

1. Remove the app on your phone by holding finger over the Libre icon and then ‘x’ to delete..

2. Reinstall Libre View from purchased apps in App finder. To do this press your profile pic or initials, in the top right of App Store

3. Select Libre View from drop down and reinstall- you will have to enter your account details, or get a password sent if forgotten.

4. Scan existing or new Sensor
 
holdem said:
I am not sure who mentioned it above but thank you to him and to you

I have done this and it is working.

Im not sure if this message can be highlighted but super helpful thanks
Click to expand...
This works for me - have to remove existing version before reinstalling from purchases:-
Ok just fixed the problem on my iPhone.

1. Remove the app on your phone by holding finger over the Libre icon and then ‘x’ to delete..

2. Reinstall Libre View from purchased apps in App finder. To do this press your profile pic or initials, in the top right of App Store

3. Select Libre View from drop down and reinstall- you will have to enter your account details, or get a password sent if forgotten.

4. Scan existing or new Sensor
 
Toodlepip said:
Discovered this just 40 mins ago. Started new sensor on Wednesday so initially thought issue with that. I’m Iphone 11 and presume my App updates are automatic. Occasionally screen will show log book but when I try to scan sensor screen goes blank again. Have a number of strips for my meter but will call Health centre today to get more. Is it now just a waiting game until Abbot fix this issue?
Click to expand...
Ok just fixed the problem on my iPhone.

1. Remove the app on your phone by holding finger over the Libre icon and then ‘x’ to delete..

2. Reinstall Libre View from purchased apps in App finder. To do this press your profile pic or initials, in the top right of App Store

3. Select Libre View from drop down and reinstall- you will have to enter your account details, or get a password sent if forgotten.

4. Scan existing or new Sensor
 
Fletch76 said:
Thank you! I’ve downloaded Shuggah and it works perfectly
Click to expand...
Ok just fixed the problem on my iPhone.

1. Remove the app on your phone by holding finger over the Libre icon and then ‘x’ to delete..

2. Reinstall Libre View from purchased apps in App finder. To do this press your profile pic or initials, in the top right of App Store

3. Select Libre View from drop down and reinstall- you will have to enter your account details, or get a password sent if forgotten.

4. Scan existing or new Sensor
 
VLB said:
In Settings General
Click to expand...
Ok just fixed the problem on my iPhone.

1. Remove the app on your phone by holding finger over the Libre icon and then ‘x’ to delete..

2. Reinstall Libre View from purchased apps in App finder. To do this press your profile pic or initials, in the top right of App Store

3. Select Libre View from drop down and reinstall- you will have to enter your account details, or get a password sent if forgotten.

4. Scan existing or new Sensor
 
curly said:
Can you get through to the Bluetooth screen on the app? Took me a while to figure out how to get started, but need to get to the Bluetooth screen (Bluetooth symbol at bottom of app Home Screen), then click on the + to select CGM then Freestyle 2 and then scan your sensor. Mine wouldn’t scan first few times, but persevered and it worked. Now I don’t need to scan it again as it’s just transmitting automatically like a proper CGM.
Click to expand...
Thank you, managed to do it & it’s sending a reading to my smartwatch & phone every minute
 
Sy23 said:
Ok just fixed the problem on my iPhone.

1. Remove the app on your phone by holding finger over the Libre icon and then ‘x’ to delete..

2. Reinstall Libre View from purchased apps in App finder. To do this press your profile pic or initials, in the top right of App Store

3. Select Libre View from drop down and reinstall- you will have to enter your account details, or get a password sent if forgotten.

4. Scan existing or new Sensor
Click to expand...
hi ive done this but i dont seem to have the button at the bottom i used to press to then scan. i have ot click on the scan button on the top right. its no issue but is this the same for you?


Im conscious that the alarms and stuff may not work
overnight i deleted my app and downloaded the freestyle 3 app thinking that was hte right thing to do i have no saved datat anymore or any hba1c predictions...again no great issue but is this hte same for you?

Many thanks in advance
 
Hi, just as an update to everyone on what's happening, I'm a Swift Ui developer and have some contacts with the developers of the Libre apps. It looks like they pushed an update to the app to allow the Libre 2 app to be pushed data from the Libre 2 sensors without scanning, basically to act like the Libre 3 system. They don't have an ETA :banghead:
 
gk19 said:
Hey! I literally just posted about the same thing!!
Yes, I’m having the same problem too. I managed to get through to someone on the phone after being on hold for 2 hours!!!
They have said they updated the app and it’s gone wrong and they have people working on it at the moment. However, they are unsure of when it will be up and running again
Click to expand...
The answer (at least for iphone users) appears below - delete the app, and reinstall using the 'purchased' tab in the app store. New version of the app is different, but picks up existing sensor.
 
gk19 said:
Hey! I literally just posted about the same thing!!
Yes, I’m having the same problem too. I managed to get through to someone on the phone after being on hold for 2 hours!!!
They have said they updated the app and it’s gone wrong and they have people working on it at the moment. However, they are unsure of when it will be up and running again
Click to expand...
Yeah i'm having the same issue. Hopefully they'll fix it soon.
 
It's probably worth contacting Abbott to register that you are affected. In the event of having to start a new sensor you should be able to claim a no-cost replacement.
 
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