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Libre Sensor

Discussion in 'Type 1 Diabetes' started by Oscar1996, Jul 14, 2018.

  1. Oscar1996

    Oscar1996 Type 1 · Member

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    Recently had a bad sensor, I called Abbot, and they were super understanding and sent me a new sensor.

    However, I never received an email to confirm that they had put in a new order for me? Has anyone else experienced this?

    They also said that they would send me a pack to send back the bad sensor in, do I receive any information about what was wrong with the sensor? Do they log this on your account? I'm a bit worried about if I get another sensor that is faulty they might think I'm lying or something.

    Thanks all
  2. Knikki

    Knikki · Guest

    I think that is how it works.

    Libre are still relatively new technology so they seem to have a fair few fail.

    I had one which failed the other week did the same as you, they sent a replacement and a bag in which to send the sensor back.

    Not had an email or any other communications from them as yet, to be honest I am not sure what they would tell you.

    A couple of people around the forums have had more than one fail and as far as I can tell Abbots have duly replaced them.
  3. Dodo

    Dodo Type 1 · Well-Known Member

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    I'd have most likely eaten all of what's in your image (with adequate insulin taken). My OH would have had to get his own!
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  4. urbanracer

    urbanracer Type 1 · Expert
    Retired Moderator

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    I wouldn't worry about it, I've had a few failures now. They never seem concerned when I called to report it and have replaced them without question.
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  5. Chowie

    Chowie Type 1 · Well-Known Member

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    It depends on the country. In Australia, I had almost a 40% fail rate (over 11 sensors). They wanted to know all about the failures, but not once did I get a replacement sensor out of them (and they normally failed 4 days in, the records were shortest time to fail less than 1 day and the max time to failure 7 days the rest went the full distance of 14 days). I stopped reporting the failures as I was just giving them free data on a really bad product.

    I can thank them though as that started my journey onto a pump and different sort of CGM's. Although these are a little more expensive, if you count the failures, they are much cheaper than the Libre. I think in a few years when they all perfect the technology they will be great, I think they are just a little premature to market.
  6. mitty6678

    mitty6678 Type 1 · Active Member

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    I never received an email, just a hazard bag to send mine back in. You'll know when they have it because you get a reacement fairly quick. They log it on their system when it arrives so you can call them up and they'll tell you. Hope this helps! :)
    • Agree Agree x 1
  7. LooperCat

    LooperCat Type 1 · Expert

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    I get my replacements with the bag in to send the dud back, usually within days of phoning them. Once I’ve got that, I return the dead one.
  8. Energize

    Energize Type 2 · Well-Known Member

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    When you post the 'failed' sensor back to Abbott, I suggest you get a 'proof of posting' receipt from the post office. I say this only because I've heard of others subsequently getting letters saying they hadn't received the 'failed' sensor.

    I feel it's good practice to get proof of posting and usually do this when sending anything back to wherever ;)

    Personally, I've not had a problem with Abbott replacing a failed sensor and, I've recently noticed, that if bought from a local pharmacy, the replacement seems to have arrived more quickly than if bought via Abbott. Of course, this could just be a coincidence but it's always been quicker when they've asked me where I got the sensor from.
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