Sue192
Well-Known Member
Thanks @Perthperth - good e-mail. I'm interested to see what they say (if they reply...). I am going to do the same - perhaps a full-on e-mail attack from all of us might get the message through!
Thanks @Perthperth - good e-mail. I'm interested to see what they say (if they reply...). I am going to do the same - perhaps a full-on e-mail attack from all of us might get the message through!Sent email > Can you tell me if you have stopped supplying High Protein Rolls in your bakery departments please? Being a diabetic these were the only rolls I and most other diabetics are able to eat. If it’s a temporary supply problem we may be able wait, if not many diabetics will need to find another supplier and will have to contact other major supermarkets as to their ability to supply the demand for them.
Reply >
Dear Lidl Customer
Thank you for contacting us.
Our team is looking into this for you and we will be back in touch shortly.
Thank you for your patience.
Yours sincerely,
Lidl UK GmbH
When and if they reply I will post
I and some others got that same standard reply when we wrote to them some time ago now when we heard rumours that they were stopping the rolls but they never did stop them and they never got back in touchThanks @Perthperth - good e-mail. I'm interested to see what they say (if they reply...). I am going to do the same - perhaps a full-on e-mail attack from all of us might get the message through!
Just sent an e-mail but I'm not holding my breath for a reply @Pinkorchid. Although, it might be that if they are suddenly bombarded with many e-mails they might take note. Perhaps. On the other hand, they have been resurrected before (in a slightly different form) so maybe this will happen again.I and some others got that same standard reply when we wrote to them some time ago now when we heard rumours that they were stopping the rolls but they never did stop them and they never got back in touch
Had a reply from CEO via Customer ServiceI sent my email yesterday but no reply as yet.
Their next reply was to suggest I ring or email customer services. I asked if there was any point, or would I just get the same stock reply? Grrrrrrr. It wouldn’t be so frustrating if they just said they weren’t doing them any more and that was that.
Their next reply was to suggest I ring or email customer services. I asked if there was any point, or would I just get the same stock reply? Grrrrrrr. It wouldn’t be so frustrating if they just said they weren’t doing them any more and that was that.
I don't care. I just want them back!
Sad reply. Now looking for recomendations for alternative.
Membrew
Hopeless.I have had this reply this morning:
Re: Availability of High Protein Roll
Thank you for taking the time to contact us regarding the above item.
This item is not available in our stores at the moment and I am unable to provide a specific date for its return. I am hopeful that this will be available in the future. In the meantime, I have passed your interest in this item to our Buying Department for their information.
Thank you again for contacting us.
Yours sincerely,
For and on behalf of Lidl UK GmbH
Harley Newbould
Customer Service
So just a stock letter produced by computer.
How poor is that!Hello Bluetit
I took your advice and contacted Lidl and recieved the following reply yesterday
Re: Availability of High Protein Roll
Thank you for taking the time to contact us regarding the above item.
This item is not available in our stores at the moment and I am unable to provide a specific date for its return. I am hopeful that this will be available in the future. In the meantime, I have passed your interest in this item to our Buying Department for their information.
Thank you again for contacting us.
Yours sincerely,
For and on behalf of Lidl UK GmbH
Harley Newbould
Customer Service
Sad reply. Now looking for recomendations for alternative.
Membrew
yes you get the same reply whatever you enquire aboutHopeless.
Yes the same old reply they give for any enquiry about everything else it is the standard reply and they just add the appropriate heading to itHello Bluetit
I took your advice and contacted Lidl and recieved the following reply yesterday
Re: Availability of High Protein Roll
Thank you for taking the time to contact us regarding the above item.
This item is not available in our stores at the moment and I am unable to provide a specific date for its return. I am hopeful that this will be available in the future. In the meantime, I have passed your interest in this item to our Buying Department for their information.
Thank you again for contacting us.
Yours sincerely,
For and on behalf of Lidl UK GmbH
Harley Newbould
Customer Service
Sad reply. Now looking for recomendations for alternative.
Membrew
yes you get the same reply whatever you enquire about
Yes the same old reply they give for any enquiry about everything else it is the standard reply and they just add the appropriate heading to it
That reply would have worked if you were asking about a hedge trimmer!My reply didn’t even answer the question:
“Thank you for contacting us.
In order to offer our customers high quality products at permanently low prices we only stock a limited range of products. Due to a fast turnover and potential delays involved in receiving enquiries I am unable to provide accurate stock information or reserve products via email.
I recommend that you visit your local store to purchase the item you want. Promotional products are sometimes only available for a limited time. Please ask staff in store for information on whether a product will be restocked.
I do hope that this information is of use to you and that you find the item you are looking for.”
They’re still on their website too. My local said they’ll be getting the new range of breads in tomorrow, so I shall go and ask to see the nutritional info.
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