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LIdl Rolls

Perthperth said:
Sent email > Can you tell me if you have stopped supplying High Protein Rolls in your bakery departments please? Being a diabetic these were the only rolls I and most other diabetics are able to eat. If it’s a temporary supply problem we may be able wait, if not many diabetics will need to find another supplier and will have to contact other major supermarkets as to their ability to supply the demand for them.

Reply >
Dear Lidl Customer


Thank you for contacting us.

Our team is looking into this for you and we will be back in touch shortly.

Thank you for your patience.


Yours sincerely,
Lidl UK GmbH

When and if they reply I will post
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Thanks @Perthperth - good e-mail. I'm interested to see what they say (if they reply...). I am going to do the same - perhaps a full-on e-mail attack from all of us might get the message through!
 
Sue192 said:
Thanks @Perthperth - good e-mail. I'm interested to see what they say (if they reply...). I am going to do the same - perhaps a full-on e-mail attack from all of us might get the message through!
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I and some others got that same standard reply when we wrote to them some time ago now when we heard rumours that they were stopping the rolls but they never did stop them and they never got back in touch
 
Pinkorchid said:
I and some others got that same standard reply when we wrote to them some time ago now when we heard rumours that they were stopping the rolls but they never did stop them and they never got back in touch
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Just sent an e-mail but I'm not holding my breath for a reply @Pinkorchid. Although, it might be that if they are suddenly bombarded with many e-mails they might take note. Perhaps. On the other hand, they have been resurrected before (in a slightly different form) so maybe this will happen again.
 
Bluetit1802 said:
I sent my email yesterday but no reply as yet.
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Had a reply from CEO via Customer Service

Dear Mr

Re: Availability of Protein Rolls

Thank you for your email addressed to our CEO. I have been asked to respond to you on his behalf.

This item is not available in our stores at the moment and I am unable to provide a specific date for its return. I am hopeful that this will be available in the future. In the meantime, I have passed your interest in this item to our Buying Department for their information.

Thank you again for contacting us.

Yours sincerely,
For and on behalf of Lidl UK GmbH

I think he's a little shy. His email is [email protected]

Mr Hartnagel CEO


I certainly wouldn't have any need to drive past half a dozen supermarkets to shop there of they stopped selling them.
 
I have had this reply this morning:
Re: Availability of High Protein Roll

Thank you for taking the time to contact us regarding the above item.

This item is not available in our stores at the moment and I am unable to provide a specific date for its return. I am hopeful that this will be available in the future. In the meantime, I have passed your interest in this item to our Buying Department for their information.

Thank you again for contacting us.

Yours sincerely,
For and on behalf of Lidl UK GmbH

Harley Newbould
Customer Service


So just a stock letter produced by computer.
 
Bluetit1802 said:
:banghead::banghead::banghead::banghead::banghead::banghead:
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Their next reply was to suggest I ring or email customer services. I asked if there was any point, or would I just get the same stock reply? Grrrrrrr. It wouldn’t be so frustrating if they just said they weren’t doing them any more and that was that.
 
Mel dCP said:
Their next reply was to suggest I ring or email customer services. I asked if there was any point, or would I just get the same stock reply? Grrrrrrr. It wouldn’t be so frustrating if they just said they weren’t doing them any more and that was that.
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These replies are identical to the ones we got last time this happened.
 
Bluetit1802 said:
I don't care. I just want them back! ;)
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Hello Bluetit
I took your advice and contacted Lidl and recieved the following reply yesterday


Re: Availability of High Protein Roll

Thank you for taking the time to contact us regarding the above item.

This item is not available in our stores at the moment and I am unable to provide a specific date for its return. I am hopeful that this will be available in the future. In the meantime, I have passed your interest in this item to our Buying Department for their information.

Thank you again for contacting us.

Yours sincerely,
For and on behalf of Lidl UK GmbH

Harley Newbould
Customer Service

Sad reply. Now looking for recomendations for alternative.
Membrew
 
membrew said:
Sad reply. Now looking for recomendations for alternative.
Membrew
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Identical to the reply I had, but I am confident they will be back soon. They came back the previous 2 times it happened so no reason why they won't this time. Fingers crossed.
 
Bluetit1802 said:
I have had this reply this morning:
Re: Availability of High Protein Roll

Thank you for taking the time to contact us regarding the above item.

This item is not available in our stores at the moment and I am unable to provide a specific date for its return. I am hopeful that this will be available in the future. In the meantime, I have passed your interest in this item to our Buying Department for their information.

Thank you again for contacting us.

Yours sincerely,
For and on behalf of Lidl UK GmbH

Harley Newbould
Customer Service


So just a stock letter produced by computer.
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Hopeless.
 
membrew said:
Hello Bluetit
I took your advice and contacted Lidl and recieved the following reply yesterday


Re: Availability of High Protein Roll

Thank you for taking the time to contact us regarding the above item.

This item is not available in our stores at the moment and I am unable to provide a specific date for its return. I am hopeful that this will be available in the future. In the meantime, I have passed your interest in this item to our Buying Department for their information.

Thank you again for contacting us.

Yours sincerely,
For and on behalf of Lidl UK GmbH

Harley Newbould
Customer Service

Sad reply. Now looking for recomendations for alternative.
Membrew
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How poor is that!
 
dbr10 said:
Hopeless.
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yes you get the same reply whatever you enquire about
membrew said:
Hello Bluetit
I took your advice and contacted Lidl and recieved the following reply yesterday


Re: Availability of High Protein Roll

Thank you for taking the time to contact us regarding the above item.

This item is not available in our stores at the moment and I am unable to provide a specific date for its return. I am hopeful that this will be available in the future. In the meantime, I have passed your interest in this item to our Buying Department for their information.

Thank you again for contacting us.

Yours sincerely,
For and on behalf of Lidl UK GmbH

Harley Newbould
Customer Service

Sad reply. Now looking for recomendations for alternative.
Membrew
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Yes the same old reply they give for any enquiry about everything else it is the standard reply and they just add the appropriate heading to it
 
My reply didn’t even answer the question:

“Thank you for contacting us.

In order to offer our customers high quality products at permanently low prices we only stock a limited range of products. Due to a fast turnover and potential delays involved in receiving enquiries I am unable to provide accurate stock information or reserve products via email.

I recommend that you visit your local store to purchase the item you want. Promotional products are sometimes only available for a limited time. Please ask staff in store for information on whether a product will be restocked.

I do hope that this information is of use to you and that you find the item you are looking for.”
 
They’re still on their website too. My local said they’ll be getting the new range of breads in tomorrow, so I shall go and ask to see the nutritional info.
 
Goonergal said:
My reply didn’t even answer the question:

“Thank you for contacting us.

In order to offer our customers high quality products at permanently low prices we only stock a limited range of products. Due to a fast turnover and potential delays involved in receiving enquiries I am unable to provide accurate stock information or reserve products via email.

I recommend that you visit your local store to purchase the item you want. Promotional products are sometimes only available for a limited time. Please ask staff in store for information on whether a product will be restocked.

I do hope that this information is of use to you and that you find the item you are looking for.”
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That reply would have worked if you were asking about a hedge trimmer!
 
They can't do this. 1 roll + filling is my everyday lunch. I even take them abroad with me in case I can't find suitable food to eat. There were none in my Lidl today. BTW last time I was in Morrison's there was a low carb sliced loaf which is going to have to substitute methinks. It was a small loaf - can't remember the brand - maybe morrisons's own or Hovis?
 
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