All the moderators are volunteer staff members, they give of their time and effort freely. Members are free to give of their time or not and the same applies to advice and support. There is no obligation wrt membership that requires that particular members (no matter how long or short their membership has been) answer all and every query. I am sorry to hear that you are disappointed with the level of support you have received. As to language moderation this has to be viewed with a nod to being even handed with an atmosphere that doesn't descend to that seen on other social media platforms.
With regard to moderation on this particular thread, perhaps you did not see the image in question and the reason for that moderation has not become clear, yet. There is a reason that the forum has rules and these are by no means arbitrary.