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Refused extra hand luggage for insulin and pump supplies

Discussion in 'Ask A Question' started by potlots, Sep 8, 2019.

  1. DCUKMod

    DCUKMod I reversed my Type 2 · Master
    Staff Member Administrator

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    @celticwoman - I have travelled extensively on Virgin, and both myself and my partner used their sports bag and/or golf clubs policy many, many times. My advice when working with any exception with Virgin is to have your confirmation email to hand. I usually keep a paper copy in my documents wallet. No end of times, we have been queried on our extra baggage, and it's contents (like when I was carrying a sail), where the check-in agent wasn't at all convinced I had been granted permission, or that my OH is a member of their "Swingers Club". Yes, really. That's what they call their special arrangements for the golfing enthusiast travellors.

    This emails have just ensured we had no need to be concerned by anyone else's uncertainty.
     
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  2. alohanicky2009

    alohanicky2009 Type 1 · Well-Known Member

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  3. Bill_St

    Bill_St Type 1 · Well-Known Member

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  4. alohanicky2009

    alohanicky2009 Type 1 · Well-Known Member

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    I was travelling to NZ and ended up using a travel agent to booked my flights , like you I needed to carry my diabetic supplies and they are bulky , after the agent from travel shop had spoken to a number of airlines Singapore airlines allowed me to carry supplies , they didn’t charge me extra , I had to fly Quantas back . I had less supplies but they still charged , of the two airlines Singapore was the best , ( also if you have time Singapore Airlines will give you a tour of the island if you have a lond transit . Go to Singapore airline desk for free tour ,
     
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  5. SallyEzra

    SallyEzra Type 1 · Active Member

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    Gosh, that seems like a particularly unhelpful response from the airline & I find it hard to believe that the information they have provided you with can actually be the accurate airline policy- i’d be tempted to make another call to the airline to hopefully speak to an operative with a better grip of the correct policy & see if they can confirm the points they discuss with you in email.
    We travel a reasonable amount with all my pump & cgm supplies, plus a baby < 12mths with all her supplies & a 4yr old who still sleeps so much he also needs a stroller to aircraft doors & we find almost all airlines are really supportive....thankfully! If anything creates a bit of consternation, it is usually my T1 Diabetic kit at security, but most of the time after looking through it all & satisfying themselves that it is genuinely a load of medical equipment, we then get moved forward.
    That being said, we feel like we are at a stage in life where with 2 small children & all their kit, in addition to insulin pump, cgm etc that we can be a bit of a handful for some airports/airlines to deal with. Equally however we had to take an EasyJet European flight last week, which we were not particularly looking forward to as we thought it might be a bit ropey.....however ground staff dealt with us & all our kit brilliantly & when our son vomited so copiously on the aircraft that they had to strip & replace his seat, it was all handled so courteously & professionally that it left a very positive impression on the service.
     
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  6. Nyxks

    Nyxks Type 1 · Well-Known Member

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    Wow that's crazy weve flown many times with two medical bags plus a regular tag along that all people are allowed. Never been a issue (air france, air canada, american airlines, delta, west jet, or manx air).
     
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  7. littlemolly

    littlemolly Type 1 · Member

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    I had exactly the same problem with Malaysia Airlines!! I was going away for 9 weeks to Australia and New Zealand in March this year, I phoned Malaysia to ask for extra hand luggage and I was told to send prescriptions in for them to see, after that they asked for a letter from my doctor, after that they asked for a photo of ALL the supplies I was taking (not easy when I only get 2 librefreestyle sensors a month!) and then said no!! I emailed the CEO (you can find email addresses for CEO's of all companies online) and did not receive a reply. I phoned Malaysia Airlines about 10 times over the course of 8 weeks and got NOWHERE! Virgin Australia were as bad and wouldn't allow medical hand luggage either, even when I said that Virgin Atlantic had said yes immediately (we flew home with VA after finishing our cruise from Auckland to San Francisco). We recently went to Crete for 8 weeks with BA and although they used to allow medical hand luggage they no longer do, they tell you to turn up at the airport (if their pilots aren't on strike ) and they make a decision then. I did this and there was no problem.So stick with Virgin Atlantic if you can. But it's not a very satisfactory state of affairs!
     
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  8. Smeks125

    Smeks125 Type 2 · Member

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    Most airlines I know let you carry a medical bag on board as well as you cabin baggage if you need to You just need to carry the letter from your doctor or host to say you need to carry these items with you
     
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  9. Fairygodmother

    Fairygodmother Type 1 · Well-Known Member

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    If you don’t get anywhere with the airline, maybe wear a coat or jacket with lots of big pockets and pack things in them?
     
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  10. straygaijin

    straygaijin · Member

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    I flew Singapore Airlines to Australia in July and took 6 months of insulin, and a couple of box of reservoirs and insulin sets in my hand luggage without issue. With all the things I had in my hand luggage it was about 15kg!
    I recommend you keep everything in your handbag or backpack, don’t mention it and don’t strain when you are carrying it. As long as you are no obviously overweight you will probably go through without issue.
    If they do complain about the weight, just stuff everything into your jacket pockets, they don’t weight passengers!
     
  11. LoopeyLu

    LoopeyLu Type 1 · Newbie

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    Hmmm...problem can start before you even get on the plane. London City Airport security insists that all inhalers are packed in the toiletries clear bag - the posters in security specifically state this - so when I’m travelling with a carry-on bag for a few nights (regardless of airline), I have to squeeze 2 inhalers, 2 insulin pens plus toiletries into the plastic bag. I’ve never actually had the time to challenge them about it, but surely it can’t be right to penalise people with medical requirements in this way??
     
  12. KK123

    KK123 Type 1 · Well-Known Member

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    Hi Loopey, well I don't put any of it in those tiny transparent bags and never have done. To be honest it never even occurred to me, you can barely fit a lipstick in them. I keep all my stuff in a special shoulder bag and stick the bag in the trays intact, with my other stuff. I've never had a problem but of course that doesn't mean I never will. It can always be explained anyway. My extra insulin pens are always in their boxes (the rules also being to carry them in their original boxes) so you can't fit them in those clear bags anyway without undoing them all.
     
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