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Totally Frustrated with the DVLA

Discussion in 'Driving and DVLA' started by DMM49, Oct 18, 2015.

  1. Bigmoose

    Bigmoose Type 2 · Newbie

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    Good luck buddy, I hope you get things sorted soon. You would not believe the antiquated and unusable computer systems we have at DVSA, but still we do our best to serve.
     
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  2. DMM49

    DMM49 Type 1 · Member

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    My sincere thanx to those of you who suggested that I write to Oliver Morley, the CEO of the DVLA. I arrived home from Devon yesterday to find 3 pieces of mail from the DVLA waiting for me to include a new driving licence. However, the licence isn't valid until Christmas Day which is 12 months to the date when I had my first severe hypo. It seems that the letter from my GP explaining the reason for the two hypos didn't sway anyone at the DVLA and they have made sure that I am banned from driving until such time as I don't have more than one severe hypo over 12 months. I had a letter from the Customer Complaint Resolution Team which said that they aim to complete 90% of cases within 90 days. That equates to a 13 week workload backlog which I personally think is totally unacceptable but that appears to be the standard that they are currently working to. They also told me that they have "no discretion in how the medical standards are applied". If their Medical Advisory Panel has set the 12 month ban then that's what they are required to enforce regardless of any extenuating circumstances advised to them by a doctor. I truly believe that had I not written to their CEO and had my MP not written to them on my behalf I would still be waiting. However, I now have a light at the end of the tunnel but will still be riding the bus for another two months.
     
  3. mrspuddleduck

    mrspuddleduck · Guest

    Hi @spacebod69, you can phone the DVLA and ask them to contact your Diabetic Consultant instead of your GP. The DVLA needs to confirm your status with a medical professional that knows you. It doesn't have to be your GP. Sue x
     
  4. DMM49

    DMM49 Type 1 · Member

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    Thanx Sue, My GP is a diabetic specialist and I was under his care when I was on the industrial strength antibiotics that caused all the problems. Before coming to our surgery my GP was at the diabetic clinic at our local hospital.
     
  5. mrspuddleduck

    mrspuddleduck · Guest

    Sorry @DMM49, I was aiming at spacebod69 because he's having problems with his GP cooperating with the DVLA. Mind you I'm quite jealous if you have a GP who's a Diabetic specialist! Hang on to them!!!!! :D Sue xx
     
  6. DMM49

    DMM49 Type 1 · Member

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    Thanx Sue. I missed what you were responding to there. I have absolutely no complaints about my diabetic care here. My GP is super and the team at our hospital clinic is great as well. Feeling very fortunate.
     
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  7. flojo1234

    flojo1234 Type 1 · Well-Known Member

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    I applied for my driving license in the January of this year, and only received a decision in august! terrible service which I was highly irritated at. I rang many times and often got as rude response telling my I 'did not understand' how it worked and they would not tell me what was happening with my application. mine too was declined due to 2 'severe' hypos which I found difficult to accept as I have good hypo awareness and have never fainted due to a hypo, it just took me over an hour to raise my blood sugars. interesting to see I am not the only one who feels this way
     
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  8. DMM49

    DMM49 Type 1 · Member

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    You may want to look very carefully at the DVLA's definition of "severe hypo". They class it as one where you required someone else's help to recover. If someone helped you but you could have helped yourself then that doesn't count. Good luck with yours.
     
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  9. mollycat1

    mollycat1 Type 2 · Member

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    Sorry to digress and sorry for my ignorance but are you meant to inform DVLA if you have just started on Lantus ?
     
  10. CollieBoy

    CollieBoy Type 2 · Well-Known Member

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    Yes, All insulins!
     
  11. donnellysdogs

    donnellysdogs Type 1 · Master

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    Incidentally.. Just as a side point to this... Perhaps if they had made a decision about extending licences to 5 yr or 10yr for us it would alleviate their backlogs!!

    I thought this was meant to have had a decision made in October of this year.. Anybody heard anything?

    It would surely reduce their backlog and inefficiencies...
     
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  12. Minnie_19

    Minnie_19 Type 1 · Well-Known Member

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    Hi Donnellydogs,

    The meeting in October did happen but unfortunately it would appear that the minutes of that meetings were kept very vague.

    I contacted the DVLA who had promised to take a letter that I had sent them questioning there slow response (3 years) about the decision with them to the meeting. I was informed this had happened and it was discussed but due to the complex nature of the decision there would need to be further meetings to decide.

    I would urge anyone with problems to look at the reports that developed the guidance to this leglislation and write letters to the DVLA /EU. The more the issue is pushed the more likely they are to respond. It's going to take years to change but I am assured things are looking positive for the future.

    If you want to take a look at the petition I set up last year regarding this then go to https://www.change.org/p/rt-hon-dav...ed-carefully-in-the-context-of-the-individual for more info. I've also got a group on FB called Action for Diabetic Drivers.

    Thanks

    Helen
     
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  13. DMM49

    DMM49 Type 1 · Member

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    Helen, I've sent you a PM on the Action for Diabetic Drivers FB page.
     
  14. Minnie_19

    Minnie_19 Type 1 · Well-Known Member

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    I have just replied DMM49. By the way did you manage to sign the petition as I had an email this morning to say it's now been closed and can't see if people can still sign it as its been open for a year today?

    Thanks Helen
     
  15. DMM49

    DMM49 Type 1 · Member

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    I signed it last night using my iPad as we were away staying in a hotel. I did notice today that it had been closed. Looks like I got in just under the wire.
     
  16. Minnie_19

    Minnie_19 Type 1 · Well-Known Member

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    Okay thank you for letting me know. I'm trying to reopen it again but having some issues. Hopefully it will be re-open again a bit later this evening. Thank you for signing!
     
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  17. jbwebesign

    jbwebesign Type 1 · Newbie

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    @DMM49 I'm glad you managed to get your review sorted out. Since following your suggestion about contacting the local MP, they managed to handle my case for me and got my application prioritised. My new license arrived the other day and I'm now back on the road. I believe they too spoke to Oliver at the DVLA so this post should be very helpful for other diabetics in the same situation as he is indeed a key contact to have. Failing that then they should try contacting their local MP as they can contact the DVLA on your behalf and as I say, in some cases, maybe even prioritise your application for you!
     
  18. Angryamster

    Angryamster Type 2 · Newbie

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    I'm type 2, have been since 2004. First on medication then on insulin from 2012. They took my 7.5 tonne entitlement off me and just stripped me of all classifications bar a car and a transit van. As a self employed driver of 6 years that inhibits what work you can do and recently had a prospective contract to be a bus driver pending a provisional license from the dvla, which was refused because no evidence of testing blood sugar levels twice a day but they were in contact with my doctors to confirm NO hypo's or incidents due to mismanagement.

    Hate them with a passion.
     
  19. CarbsRok

    CarbsRok Type 1 · Well-Known Member

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    Well you can not blame the DVLA for refusing a licence if you do not show the required evidence of testing at least twice a day, that is written in black and white. As you are on insulin even for a car licence you have to test before you drive.

    So perhaps instead of blaming the wrong dept or person try helping yourself by doing what is required of you so that you and all other road users are when you are behind the wheel of a car.
     
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