Hi this is my 1st wk with the Freestyle Libre and so far the reader & sensor are fine. However I can't download info from reader on to my computer.
I downloaded the Freestyle software and it worked fine on day one. Since then no joy.
Contacted Abbot 3 times now and just get fobbed off. Some of their suggestions are obviously just to get me off the phone. Call get escalated but no one ever calls back.
Anyone else had problems with software?
Hi,
Yes I have had similar problems.
I run the software on two Mac computers.
As the Mac version under the host operating system OSX, and Windows version and in a "Parallels" Virtual Machine on the same Macs.
I get a similar problem to your own observation on both machines when run directly on the host Operating system. and a more useable result when running the software on the virtual machine.
Running on the host OSX Operating System:
Following installation the app detects the Reader and all is well producing reports, and exporting the data (tab separated) read in text edit, and then copied to Excel, or Numbers.
If I then remove the reader usb connection, and re-connect the App fails to see the Reader.
Similarly if I quit the App and re-run the same problem occurs.
Makes no difference if the reader is attached before or after the software is run. (Occasionally on a re-run of the software the opening panel reports the reader still attached; when it is not).
My work around is to delete (trash) the app and re-install. Possibly slightly quicker than a machine re-boot?
I have not tried removing every file the app is associated with, as I suspect that some data may be lost, which would waste time re-typing; e.g the user profile, or other information. So far I have not lost any data re-installing the whole package of software.
Running on Parallels Virtual Machines on the Macs:
On the same Macs, I also use Parallels, running a copy of Windows Vista.
The Windows version of the software runs in the Parallels Virtual Machine on the Macs and runs correctly with no need for the delete and reinstall, or reboot, on any removals and reconnections of the reader. (I have set parallels to ask what machine to connect any usb device to when inserted in the Mac hardware port). I do not think it wold make any difference if I was running any other edition of Windows. The problem seems confined to the software's inability to correctly detect the re-insertion, or removal of the USB connected reader.
Overall when running on the host operating system directly deletion and reinstall of the software each time it is used may be a little quicker than a reboot for me?
I have e-mailed Abbott support and have not received any reply to date. I am not holding my breath.
While perhaps nice to have, the software is not really worth all this effort, poor presentation, and visualisation of the data is all you get for your efforts.
Possibly more interesting for Abbott?
The software does silently accesses a remote, secure ,website when you run it and do not have your security setting set high enough to detect and report and optionally deny the attempted connection.
I do not know the motive for the attempted connection.
Good luck with running the Freestyle Libre software, and hope my story may have helped.