About Archives https://www.diabetes.co.uk/category/about/ Fri, 11 Apr 2025 14:43:47 +0000 en-GB hourly 1 https://wordpress.org/?v=6.6.5 https://www.diabetes.co.uk/wp-content/uploads/2022/11/cropped-favicon-32x32.png About Archives https://www.diabetes.co.uk/category/about/ 32 32 Governance and Safety https://www.diabetes.co.uk/governance/ Tue, 30 Aug 2022 11:10:50 +0000 https://www.diabetes.co.uk/?p=75042

The Diabetes.co.uk Team focuses on ensuring that Diabetes.co.uk content and services uphold the highest standards of clinical integrity.

Our dedicated team manages our extensive medical officer network, who provide a medical review for all clinical content. Covering the full spectrum of diabetes, Diabetes.co.uk’s doctors, dietitians, health experts, and patient advocates help ensure that the information you receive is accurate, evidence-based, current, and trustworthy.

We strive to be your most trusted resource in when it comes to your health and well-being.

Diabetes.co.uk’s content is continually reviewed and updated by a team of medical officers to ensure accuracy and integrity. Here’s how it works:

  • Content reviews are prompted by new clinical guidelines, research, drug approvals/recalls, and major practice recommendations.
  • The standards of care for conditions such as diabetes can change very quickly so that content is reviewed more frequently (quarterly).
  • Diabetes.co.uk Medical Officers ensure that existing and newly-created content and news reflects the most accurate information.

To get in touch with us regarding a query or complaint, please click here.

]]> Donate to Diabetes.co.uk https://www.diabetes.co.uk/donate.html Thu, 25 Aug 2022 04:47:49 +0000 https://www.diabetes.co.uk/?p=93635 Stand with us and help us to provide digital technology and lifestyle support to people with diabetes in the UK and around the world.

There are several ways you can donate:

Donate your time

Join the diabetes community and help other people. Share your experiences, support and guidance with others.

Donate money

Donate to us via PayPal or donate Bitcoin to wallet ID: 13st7Czw5M4heNjyJszmyvxyrkVkHiqsTT.

]]> Cookies Policy https://www.diabetes.co.uk/cookie-policy.html Fri, 19 Aug 2022 17:22:49 +0000 https://www.diabetes.co.uk/?p=76085

Cookie Policy

1. Our use of cookies

1.1. Diabetes.co.uk, our Diabetes Forum and Diabetes Recipe mobile apps (the “Sites”) uses cookies, which are small text files stored on a user’s computer by their web browser. DDM HEALTH LIMITED (“we”, “us”, “our”) uses cookies to store information about your preferences, speed up your searches, recognise you when you return to our Sites and estimate our audience size and usage pattern (and branded pages on third party platforms (such as Facebook or YouTube)). For details on the specific categories of our cookies and what they are used for please see below.

1.2. You may delete and block all cookies from our Sites by changing your browser settings to refuse the setting of all or some cookies. Making this change may affect the functionality of our Sites and you may not be able to access all or parts of the Sites.

When using our Sites, we will request your explicit consent to our use of cookies.

2. Our cookies

2.1. Strictly necessary cookies

These are cookies that are required for the operation of our Sites for example, cookies that enable you to log into secure areas of our Sites or use the shopping basket. These include: ASPSESSIONIDASATTARQ which is used to track your session, __support_check which is used by the Sites to store cached images and expires at the end of each session, open-panel which is used by the Diabetes Forum and expires in 7 days, sfnDSCookie which is used by the Diabetes Shop to store your session and style_cookie which is used to identify what style you are using on the Diabetes Forum.

2.2. Tracking cookies and pixels

  • Tracking cookies are used to provide information on the pages that are viewed. Tracking cookies set from our Sites will be predominantly from Google Analytics and Hitslink. Common cookies you may encounter on our Sites are __utma, __utmb, __utmc, __utmz, __utmv which are for Google Analytics (see How Google uses data when you use our partners’ sites or apps for more information).
  • Cookies may occasionally be used to display some users’ surveys or different versions of a page. We then use analytics to identify which version of a page provides a better user experience.
  • Cookies may also be set to see how well certain banners ads are received. This helps to identify how many times an advertisement has been see, clicked on or downloaded.
  • Tracking pixels may also be set in emails and banner display advertising to monitor the number of times that an email or banner has been seen. They are not used for any other purpose.
  • Quantast cookies are set for 365 days and store your tracking cookies (first-party, third-party) preferences (see more information here).
  • We use the Facebook Pixel to understand conversion tracking, for optimisation and remarketing purposes. You can opt-in or opt-out when you first visit our Sites and at any point thereafter through your Facebook settings. This includes reg_fb_gate, reg_fb_ref which are Facebook cookies. For information on how to opt out of this feature visit: this page or the Privacy settings tab on the bottom of this page. To view Facebook’s privacy policy visit this page.
  • Cookies beginning with hellobar_ are used to show you relevant messaging on pages that you are visiting and the cookie expires in 1 year (see more information here).
  • Cookies beginning AddThis.__atuvc, Uit, Ssh, Sshs, Ssc, Uid, Uvc, psc have a duration of 1 month to 1 year. Track usage of AddThis links. The cookies may be set and used on other websites too. AddThis explain their cookies (anonymous tracking cookies) here and offer an opt-out mechanism here.


Third party advertising tracking

Our advertising is delivered to you through our approved advertising partners. The cookies accompanying the ads allow them and our advertisers to monitor the effectiveness of the ads. This helps us to extend the community focus of Diabetes.co.uk beyond our website and do things like cap how many adverts you see, which adverts you may see and the type of advert you may see.

Any company we allow to add tags or code to our website is vetted to ensure that they handle your data responsibly. However, their use of the data is within their control and is subject to their own privacy practices. We take reasonable measures to protect our users’ data and ensure that it is used in-line with our policies. For example, by using advertising technology partners that actively participate in self-regulatory frameworks (such as the EDAA, DAA or NAI). We also run third party auditing services on our site to detect malware and nefarious cookies.

Interest-based ads are sometimes referred to as personalised or targeted ads. We show interest-based ads to display features, products, and services that might be of interest to you and to further the community ethos of Diabetes.co.uk.

What sort of information do we use to show interest-based ads?

To serve you interest-based ads, we use information such as your interactions with DDM HEALTH LTD sites, content, or services. We do not use personally identifiable information such as name or e-mail to serve interest-based ads. In serving you interest-based ads we only keep information collected for as long as required to provide our advertising services, in accordance with our policies and applicable laws.

As is common in the advertising industry, we use cookies, pixels, and other technologies (collectively, "cookies"), which enable us to understand the effectiveness of the interest-based ads we show you by measuring what ads are clicked or viewed, and to provide you with more useful and relevant ads. For example, if we know what ads are shown to your browser we can be careful not to show the same ads repeatedly.

How do we work with third parties to show you interest-based ads?

We work with third parties, such as advertisers, social media networks, search engines, ad serving companies, and advertising companies working on their behalf, to improve the relevance of ads we serve.

In providing you interest-based ads we do not associate your interactions on unaffiliated sites with personally identifiable information, and we do not provide any personally identifiable information to advertisers or to third party sites that display our interest-based ads.

Advertisers and other third parties may assume that users who interact with or click on an interest-based ad or content are part of the group that the ad or content is directed towards (for example, users in a geographical area). Some third-parties may provide us non-personally identifiable information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising.

Diabetes.co.uk offers you choices about receiving interest-based ads from us. You can choose not to receive interest-based ads from Diabetes.co.uk. You will still see ads, but they will not be based on your interests.

Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

2.3. Diabetes Community Forum cookies

  • By browsing Diabetes Forum the xenforo software will create a number of cookies. The first two cookies contain a user identifier (“user-id”) and an anonymous session identifier (“session-id”), automatically assigned to you by the xenforo software. A third cookie will be created once you have browsed topics within the Diabetes Forum and is used to store which topics have been read, thereby improving your user experience.
  • Cookies created by the Diabetes Forum will typically last 1 day unless you log out beforehand. style_cookie is a cookie that is used to determine which style you are using on the Diabetes Forum.

3. More information

For more detailed information about cookies please visit www.allaboutcookies.org.

4. Contact us

If you have any questions or comments about the use of cookies on our Sites please contact: help@ddmhealth.zendesk.com.

]]> Ask an Anonymous Question https://www.diabetes.co.uk/ask-an-anonymous-question.html Tue, 15 Jan 2019 16:46:00 +0000 https://www.diabetes.co.uk/ask-an-anonymous-question/

If you have a question you’d like to ask the Diabetes Community, ask it here or enter your question below.

This feature is intended for any embarassing questions you may have or simply if you don’t want to reveal your identity.

Ask your question here and we’ll post it on your behalf onto the Diabetes Forum where you can read the responses of the Diabetes Forum.


Please note:

if you are seeking medical advice, please consult a medical professional immediately.

This service is not intended to offer medical advice. Please assume no member of the Diabetes Forum has a medical background.

]]> Clinical Trials Patient Recruitment https://www.diabetes.co.uk/clinical-trial-recruitment.html Tue, 15 Jan 2019 16:31:29 +0000 https://www.diabetes.co.uk/clinical-trials-patient-recruitment/

Clinical trials and medical research are essential for understanding diabetes and finding new treatments and cure. However sourcing eligible patient volunteers to take part can be challenging, time consuming and costly.

Diabetes.co.uk Patient Recruitment provides a quick, efficient and cost effective solution to your patient recruitment needs for diabetes and associated medical conditions. We can provide eligible patients based on an agreed selection criteria, avoiding costly and time consuming preliminary eligibility screening.

Our success is based on our ability to reach over 2,000,000 people with diabetes, together with our understanding of our customer’s needs, our expertise in technology and the proven recruitment methods we employ.

How we recruit?

Diabetes.co.uk is UK’s leading community website for people with diabetes, with over 2,000,000 unique visitors per month and high levels of engagement. We recruit patients through Diabetes.co.uk, which provides a rich trustworthy source for patient initiated recruitment in real time.

The Process

The process is very simple and is designed to maximise the results in the shortest possible time. Our team of experienced recruiters and technology experts ensure the agreed criteria is met by taking the potential patient through an online eligibility screening process. The successful patient details are posted to your dedicated inbox in real time.

Our Fees for Patient Recruitment

Our fees are performance related and quoted on a case by case basis and vary according to the complexity of the assignment and the number of filters required for initial screening to enable us to provide you with valid patient leads according to mutually agreed eligibility criteria.

Contact us about Clinical Trial Recruitment or alternatively, contact Charlotte Summers on

+443301330307

]]> Terms and Conditions https://www.diabetes.co.uk/disclaimer.html Tue, 15 Jan 2019 16:12:22 +0000 https://www.diabetes.co.uk/terms-and-conditions/ Terms and Conditions

Please read these terms carefully

These terms and conditions (together with the documents referred to) set out the terms on which DDM HEALTH LIMITED (“we”, “us”, “our”) supply any of the products (“Products”), or provide any of the services (“Services”), listed on our website www.diabetes.co.uk (“Website”) to you (whether as a guest or registered user).

Please read these terms and conditions (“Terms”) carefully before ordering any Products or using the Services on our Website as by ordering any of our Products or using any of our Services, you agree to be bound by these Terms. IN PARTICULAR PLEASE READ THE DISCLAIMER AND LIABILITY SECTION AT PARAGRAPHS 2 AND 22 BEFORE STARTING TO ACCESS THE SERVICES.

These Terms also apply to your use of our Website and all branded pages on third party platforms (such as Facebook or YouTube) (insofar as they are applicable) and set out the terms on which you may access / make use of our Website. Use of our Website includes accessing, browsing or registering to use our Website or any of the Services within it.

By continuing to use this Website, you accept these Terms. If you do not agree with these Terms you are not permitted to use our Website and will not be able to order any Products from, or use any Services on, our Website.

1. Information about us

1.1. We are registered in England and Wales under company number 07975193 and our registered office is at Technology House, Sir William Lyons Road, University of Warwick Science Park, Coventry, CV4 7EZ.

1.2. Our VAT number is GB134123652.

2. Disclaimer and Liability

WARNING: OUR WEBSITE IS INTENDED TO PROVIDE GENERAL INFORMATION IN RELATION TO DIABETES (AND RELATED CONDITIONS) AND ASSIST USERS IN BETTER UNDERSTANDING AND MANAGING THEIR CONDITIONS. IT IS NOT AIMED AT PROVIDING SPECIFIC ADVICE TO ANY INDIVIDUAL AND SHOULD NOT BE RELIED UPON BY YOU IN MAKING (OR REFRAINING FROM MAKING) ANY DECISIONS REGARDING YOUR HEALTH OR WELLBEING. You must therefore check any advice or information provided on our Website with your own GP (or other appropriate healthcare professional) before taking or refraining from any course of action or treatment or if you are unsure how this information, the Services or the Products available on our Website may affect your health. Failure to do so could damage your health.

A. Conditions of use

3. Accessing our website

3.1. Our Website is made available free of charge for domestic and private use only. You agree not to use our Website for any commercial or business purposes.

3.2. Although the contents of our Website are aimed at all users, you must be over 18 years old to purchase the Products, using the payment method displayed on our Website, or to use our Services.

3.3. If you choose to access our Website from outside the United Kingdom, you are responsible for your compliance with locals laws for that country if and to the extent that local laws are applicable.

4. Registration

4.1. If you wish to purchase Products from our Website, or use our Services, you may first have to register on our Website. We ask you to ensure that all information you provide to us on registration is true and accurate, current and complete. If there are any changes to the details supplied to us it is your responsibility to inform us straight away. Changes to your registration details should be made through your account page.

4.2. We reserve the right to refuse to accept any application to register on our Website for any reason.

4.3. Upon registration, you may wish to take advantage of our free member pack. This is available to residents of the United Kingdom only.

5. Your account and password

5.1. If you choose, or if you are provided with, a username password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.2. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, for any reason.

5.3. If you know or suspect that anyone other than you knows your username or password you should promptly notify us at contact@diabetes.co.uk. Should you forget your password for your account, please select the “I forgot my password” option on our Website. You will be asked to submit your user name and e-mail address and a new password will be generated for you to use.

6. Acceptable use

6.1. You may only use our Website for lawful purposes. You may not use our Website: in any way that breaches any applicable local, national or international law or regulation; in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; for the purpose of harming and/or harassing or attempting to harm and/or harass anyone in any way; to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out at paragraph 8 below; to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, logic bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

6.2. You also agree not to: reproduce, duplicate, copy or re-sell any part of our Website in contravention of these Terms; access without authority, interfere with, damage or disrupt any part of our Website, any equipment or network on which our Website is stored, any software used in the provision of our Website or any equipment or network or software owned or used by any third party.

B. Use of services

7. Our services

7.1. Our Services include but are not limited to the provision of information in relation to diabetes, our Diabetes Shop, myLifestyle services, the Diabetes Forum, newsletters, surveys, bulletin boards, recruitment for clinical trials, DiabetesPA application, Hypo Program, Type 2 Testing Program, Low Carb Program, Type 2 Wellness Program, promotions and competitions, or any other services offered by us on our Website or otherwise from time to time.

7.2. Where our Services have interactive features (for example the Diabetes Forums) we will provide clear information to you about the kind of service offered. Such interactive features are moderated by us; if you would like to contact the moderator please email us at contact@diabetes.co.uk.

7.3. The Diabetes Forum is powered by xenforo which is a bulletin board released under the “General Public License” and can be downloaded from www.xenforo.com. The xenforo software only facilitates internet based discussions, the xenforo group are not responsible for what we allow and/or disallow as permissible content and/or conduct.

8. Submitting reviews and content

8.1. Whenever you make use of a feature of our Services that allows you to post a review of our Products or otherwise input or upload content, or to make contact with other users of our Website (collectively “Contributions”), you warrant that any and all Contributions are accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. When requested on our Website, you must also disclose all relevant facts and (where necessary) your complete medical history as this could affect the information you are given.

8.2. Contributions must not: contain any material which is defamatory of any person; contain any material which is obscene, offensive, hateful or inflammatory; promote sexually explicit material; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringe any copyright, database right or trade mark (or other intellectual property rights) of any other person; be likely to deceive any person; be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; promote any illegal activity; be threatening, abusive or an invasion of another’s privacy, or cause annoyance, inconvenience or needless anxiety; be likely to harass, upset, embarrass, alarm or annoy any other person; be used to impersonate any person, or to misrepresent your identity or affiliation with any person; give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

8.3. Any content you input or upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

8.4. Before you provide information about any person other than yourself, you must ensure that they understand how their information will be used (see our Privacy Policy for details) and that you have their authority to provide it to us and to give the relevant consents on their behalf. By providing their information to us you are confirming this to be the case.

8.5. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.

8.6. You warrant that all Contributions will comply with paragraphs 6, 7 and 8 of these Terms, and you will be liable to us and indemnify us for any breach of that warranty. In addition, if you fail to comply with our acceptable use and content standards, as set out in paragraph 6 and this paragraph 8, we may: withdraw your right to use our Website; remove any posting or material uploaded by you to our Website; issue a warning to you; issue legal action against you; disclose such information to law enforcement authorities as we reasonably feel is necessary; and/or any other action we reasonably deem appropriate.

8.7. Relying on Reviews and Content. Please note the views, opinions and advice expressed on our Website do not necessarily represent our views, opinions and advice and we do not accept any liability for any loss or damage arising from reliance on the same or the use of any interactive service by any user (whether via the Diabetes Forum or otherwise). Furthermore, where we publish (or otherwise make available) third party research (and associated information) related to Products, you acknowledge that such information is prepared by third parties, is outside of our control and, although the information is compiled in good faith, we do not warrant or represent that such information will always be complete, accurate, true, up-to-date and/or of value to you. It is your responsibility to carry out your own independent investigation as to whether a particular Product meets your requirements and is suitable for your medical needs.

9. Competitions

9.1. To participate in any competitions available on our Website we ask that you follow the process outlined on the relevant webpages.

9.2. For competitions which we organise please note:

  • On entering into a competition on our Website you agree that, if you win, we can publish your first name on certain third party platforms in association with the competition. Please notify us at the time of entering the competition if you do not want us to use your name in this way;
  • We will randomly select a winner (or winners) and will notify you by email and/or on the Diabetes Forum if you have won. We will also contact you by email to obtain your address in order to send your prize;
  • All decisions made by us in relation to competitions are final, and no further correspondence will be entered into; and
  • Closing dates for competitions may be extended at our sole discretion.

9.3. For competitions which third party sponsors organise please note:

  • We have no control and do not accept any liability or responsibility in relation to the decision making process in determining winners;
  • We accept no responsibility for any failure by a third party sponsor to send your prize; and
  • Third party sponsors may have additional terms and conditions which apply to your participation in their competitions. Please read such terms and conditions carefully. In the event there is a conflict between a third party sponsor’s terms and conditions and these Terms, these Terms shall prevail.

9.4. For all competitions, please note:

  • No prize (whether in whole or in part) is exchangeable for cash or any other prize; and
  • Prizes are subject to availability.

9.5. For more information on our competitions please email us at contact@diabetes.co.uk.

C. Our products

10. Offers

10.1. We may, from time to time, place offers (“Offer(s)”) on our Website, which you may choose to take advantage of. In order to receive such Offers you must ensure that you select the relevant offer when you place your order request, at which time we will provide you with specific information on the Offer selected.

10.2. Please note that our Offers may expire, after which time they may not be available. We will endeavour to update our Website where Offers expire; otherwise you will be notified that the Offer is no longer available on proceeding through the checkout process.

10.3. All Offers are subject to availability.

10.4. We reserve the right to withdraw Offers at any time, without notice to you, and for any reason.

11. Products

11.1. The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours and descriptions accurately, we cannot guarantee that your computer’s display of the colours and/or descriptions accurately reflect the colour and/or descriptions of the Products. The Products (and their packaging) we send you may vary slightly from those images on our Website.

11.2. All Products shown on our Website are subject to availability.

11.3. On receiving your Order, and before using any Product, you should carefully read any information which accompanies the Product (including but not limited to the patient information leaflet and/or manufacturer’s guidelines) and you acknowledge and agree that you will only use the Product in accordance with such information.

12. How the contract is formed between you and us

12.1. When ordering a Product you will automatically be taken through the purchase procedure. Details of our prices for the Products and the procedures for payment and delivery are displayed on our Website.

12.2. Our order process allows you to check and amend any errors before submitting your order request to us. Please take the time to read and check your order at each page of the order process.

12.3. After you place an order request, you will receive an e-mail from us acknowledging that we have received your order request. However, please note that this does not mean that your order request has been accepted. Your order request constitutes an offer from you to us to buy a Product from us. All requests are subject to acceptance by us, which will take place as described in paragraph 12.4.

12.4. We will confirm our acceptance of your order request by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The contract between us (“Order”) will only be formed when we send you the Dispatch Confirmation.

12.5. If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available, or because of an error in the price on our Website, we will inform you of this by e-mail. We may provide to you a substitute of an equivalent quality and price or we may not process your order request further in which case, if you have already paid for the Products we will refund you the full amount as soon as possible.

12.6. We reserve the right to decline any order request where we reasonably believe: that an excess quantity has been ordered; that there is a possibility of misuse; or for any other commercial or clinical reason as determined in our sole discretion, and will notify you as such via email within 36 hours of your order request.

12.7. In the event of a cancellation or return where the item has been handled by the consumer in a way which goes beyond what is necessary to establish their nature, characteristics and functioning, and as a result the value of the goods has diminished, we reserve the right to retain or recover a portion of the refund from the consumer.

13. Delivery

13.1. All delivery charges will be notified to you, prior to you submitting your order request, at the checkout stage of your order process.

13.2. The estimated delivery date for your Order will be set out in the Dispatch Confirmation. If we are unable to meet the estimated delivery date for your Order we will endeavour to contact you with a revised estimated delivery date.

13.3. On average deliveries within the United Kingdom take between 3 – 5 working days from the date of dispatch to reach their destination, provided the Product is in stock. Deliveries to international destinations are likely to take longer. To see the status of your Order please login into your account “Order History”.

13.4. In the event that your Order is not received by the estimated delivery date please wait for 21 days from the date of Dispatch Confirmation before notifying us via your account “Order History”. Following such notification we will contact you directly and endeavour to resolve the issue.

13.5. Delivery will be completed when the Products are delivered to the address you provided. We will not be held responsible for lost deliveries which result from an incorrect delivery address, as entered by you, on submitting your order request. Delivery addresses cannot be changed once the Order has been dispatched.

13.6. In order to change any of your personal details, including but not limited to, your name address, contact telephone number or email, you must either login to the Website using your original login details or contact us on 02476 712201. There may be an administrative charge, which you will be notified of prior to changing your details.

14. International delivery

14.1. If you order Products for delivery to an address outside of the United Kingdom your Order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

14.2. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order request.

14.3. You must comply with all applicable laws and regulations of the country for which the Products are destined.

14.4. We accept no responsibility if your Order is stopped by international customs. If items are dispatched to an international destination but do not arrive we will be unable to offer a refund or resend the Products.

15. Price of products

15.1. The prices of the Products will, except in the case of obvious error, be as quoted on our Website from time to time.

15.2. Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we may (in our sole discretion) charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order request and notify you of such rejection.

15.3. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

15.4. Products will all be charged at UK prices and subject to the exchange rate on the day of purchase or processing (as determined by your acquiring bank) if bought from outside the United Kingdom.

15.5. Subject always to paragraph 15.6 below, the price of a Product includes VAT (where applicable) at the current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order request and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

15.6. Where you are eligible for VAT exemption please complete and submit the eligibility declaration (“Form”) when instructed to do so during the order process. Following submission of the Form VAT will automatically be deducted from the amount due. In completing the Form you warrant and represent that you are eligible for such exemption and complete the Form in good faith.

16. How to pay

16.1. You can pay for Products using a debit card or credit card, or through a PayPal account. We accept the following cards: Visa, Visa Debit, Visa Electro, MasterCard, American Express or Maestro.

16.2. You undertake that all details you provide to us for the purpose of purchasing Products or Services which may be offered by us on our Website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay, non-delivery or charges imposed by your card issuer.

16.3. Payment for the Products and all applicable delivery charges is required in advance. We will not charge your debit card, credit card or PayPal account until we dispatch your order.

17. Risk and title

17.1. The Products will be at your risk from the time of dispatch.

17.2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges.

18. Cancellation

18.1. You may cancel an order request at any time prior to the Product being dispatched; we will confirm your cancellation in writing to you and refund any monies already paid. In the event that you cancel an order request you may be liable to pay us an administrative fee to cover reasonable overheads that have been incurred by us. If we cancel an order request for any reason there will be no administrative fee payable to you of any kind.

18.2. Please note that we are only able to accept returns and provide refunds for those orders placed on our Website.

18.3. Unfortunately due to the nature of some pharmaceuticals we may be unable to accept cancellations of certain Orders, and your right to cancel under paragraph 19 may not apply (this does not affect your legal rights as a consumer in relation to any faulty, or not as described, Product). You will be notified if you do not have a right to cancel your selected Products before placing your order request.

18.4. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

19. Returns policy

19.1. We hope that you are happy with your order however if, once your order has been dispatched / delivered, you are not entirely satisfied (whether the Product is incorrect, mis-described, faulty or otherwise), please log into your account and download the Returns Form. Complete the Returns Form and carefully pack the Product in its original packaging or similarly suitable packaging with the Returns Form. Please do not use the Product box as outer packaging as items damaged in transit may incur a refund deduction.

19.2. Please return the Product to us at the address detailed on the Returns Form within 14 days from the date of delivery.

19.3. When you return a Product, please let us know your contact details, whether you want a refund or a replacement and the reason for returning the Product.

19.4. Subject always to paragraph 20 below, where you return a Product because it is incorrect, mis-described or faulty we may refund the price paid for the Product in full, together with the applicable delivery charges and any reasonable costs you incur in returning the item to us. For all other returns, you will be responsible for the cost of returning the Product to us and may only be refunded for the price paid for the Product.

19.5. We cannot be responsible for parcels that fail to reach us, so please make sure you obtain proof of postage.

20. Condition of returns

20.1. The Products will be your responsibility from the point of delivery. It is important that returned items are kept in the best possible condition, so please take reasonable care of them and keep all original packaging.

20.2. Please note that we cannot accept returned Products that we reasonably believe have been used unless the reason for the return is because the Product is faulty. In such circumstances we will notify you that no refund will be available and you will be responsible for arranging for such Products to be returned to you within 28 days of our notification.

20.3. Where you have failed to take reasonable care of the Products, we reserve the right to deduct any amounts (by way of compensation to repair the Products or to cover any loss we may have suffered) from the refund due to you.

21. Refunds

21.1. Please allow up to 30 days from the date of cancellation for any refund payments to be made.

21.2. Refunds will only be made on the credit card or debit card or through the PayPal account used by you to pay.

D. Other terms

22. Our liability to you

22.1. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

22.2. Although we will make reasonable efforts to ensure that information contained on our Website is as accurate and up to date as possible we do not make any representations, warranties or guarantees, whether express or implied, that information on our Website or accessible from it is accurate, complete or up to date and on this basis, we accept no liability for any loss or damage caused by inaccurate information. If you discover any inaccurate information on our Website please let us know.

22.3. You acknowledge that the Products available on our Website are manufactured by third parties and the information on each Product has been supplied by such third parties and reproduced on our Website. As a result we have no control over, or responsibility or liability in relation to, the information given to us by such third parties. Wherever possible we will endeavour to pass on the benefit of any protection we receive from third party suppliers to you, but you acknowledge and accept that we are not the manufacturers of the Products and as such (notwithstanding paragraph 22.4 below) we disclaim all liability in relation to the Products.

22.4. Our liability in connection with any Product (or Products) purchased through our Website is strictly limited to the purchase price of that Product (or Products). Nothing in these Terms seeks to limit any rights which you may have against the manufacturer of such Products.

22.5. We do not warrant or make any commitment that the Website will always be available, uninterrupted or error free (from bugs or viruses or otherwise). We will not be liable to you if, for any reason, the Website are unavailable at any time or for any period. In addition, we will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, mobile device, computer programs, data or other proprietary material due to your use of Services or to your downloading of any content available via the Website, or on any website linked to it. You are responsible for configuring your information technology, computer programmes and mobile device in order to access the Website. You should use your own virus protection software.

22.6. We have no control over and assume no responsibility for the content of websites linked to from our Website; these links are provided for your information only. Such links should not be interpreted as endorsement by us of those linked websites and we will not be liable for any loss or damage that may arise from your use of them.

22.7. We accept no liability for any loss of data or for any indirect or consequential loss or damage of any kind however arising, which may be suffered by you in connection with our Website.

22.8. Our total liability whether in contract, tort (including negligence) or otherwise in connection with your use of our Website shall not (subject to paragraph 22.1 above) exceed £100.

23. Intellectual property rights

23.1. All copyright and other intellectual property rights in the Website (including, without limitation, all materials, documentation, trade names and other proprietary information, logos, software, images, audio, video, multimedia content, photos and graphics) throughout the world belong to us (or our licensors). The rights in the Website are licensed (not sold) to you. All such rights are reserved. You have no intellectual property rights in, or to the Website, the Website or the App other than the right to use them in accordance with these Terms.

23.2. You are permitted to print and download extracts from the Website for your own personal use on the following basis:

  • No documents or related graphics available via the Website (whether paper or digital copies) are modified in any way;
  • No illustrations, photographs, video or audio sequences or any graphics available via the Website are used separately from the corresponding text; and
  • Our copyright and trade mark notices and this permission notice appear in all copies,

You acknowledge you do not acquire any ownership rights by downloading any material from the Website.

24. Linking to the website

24.1. You are only permitted to create links to the Website from other websites provided you comply with the following conditions:

  • You may link to our account login page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it;
  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists;
  • You must not establish a link to the Website in any website that is not owned by you;
  • The Website must not be framed on any other website, nor may you create a link to any part of the Website other than the Website home page;
  • The website in which you are linking must comply in all respects with the Content Standards set out at paragraph Error! Reference source not found. above; and
  • You must acknowledge us by placing the following notice in a reasonably prominent place near the link “Diabetes Digital Media Limited”.

24.2. We reserve the right to ask you to remove any link to the Website, as determined at our sole discretion.

25. Our right to vary these terms

We may need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce. The latest version of the Terms will appear on this page – please ensure you check which version of the Terms applies to your use of the Website.

26. Our responsibility for loss or damage suffered by you

26.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen.

26.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

26.3. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

26.4. We are not liable for business losses. The Website is for domestic and private use. If you use the Website for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

26.5. Please back-up content and data used with the Website. We recommend that you back up any content and data used in connection with the Website, to protect yourself in case of problems with the Website.

26.6. Check that the Website is suitable for you. The Website, and Products and Services, have not been developed to meet your individual requirements. Please check that the facilities and functions of the Website meet your requirements.

26.7. We are not responsible for events outside of our control. If our provision of the Website or support for the Website is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

27. Support for the services and how to tell us about problems

27.1. If you want to learn more about the Website or have any problems using them please contact us here.

27.2. If you think the Website are faulty or mis-described or wish to contact us for any other reason please email our customer service team here.

28. Other important terms

28.1. You may only transfer your rights or your obligations under these Terms to another person if we agree to it in writing.

28.2. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

28.3. If any of these Terms are found by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

28.4. Even if we delay in enforcing these Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

28.5. Nothing in these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

28.6. These Terms and any documents expressly referred to represent the entire agreement between us in relation to the subject matter thereof and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

28.7. These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

29. Contact us

To contact us, please use our contact form here.

]]> Diabetes on Facebook https://www.diabetes.co.uk/diabetes-facebook.html Tue, 15 Jan 2019 16:12:22 +0000 https://www.diabetes.co.uk/diabetes-on-facebook/

Join Diabetes on Facebook, where you can talk to people with diabetes, read the latest diabetes news and see get exclusive offers that we only show on Facebook.

Join over 400,000 people on our Facebook page –

Facebook.com/Diabetescouk
Simply visit our Facebook page and click on ‘Like’ to join us on Facebook.

Join Diabetes on Facebook

You can start polls, ask questions and let us know what you think on Facebook. What’s more, all of the news, information and events we have here on the site are also shown on Facebook and

Twitter, so you can keep up to date with the latest in the diabetes arena.

]]> Diabetes on Twitter https://www.diabetes.co.uk/diabetes-twitter.html Tue, 15 Jan 2019 16:12:22 +0000 https://www.diabetes.co.uk/diabetes-on-twitter/

Diabetes are on Twitter. Follow us at

@Diabetescouk
to be informed of our latest tweets, retweets and the latest on diabetes in Twitter.

With over 44,000 followers on Twitter, start your conversation with the #diabetes hashtag to get responses from diabetes followers and those interested in diabetes.

Join us on the Twittersphere

Diabetes related news, information and events are all tweeted – with several of our news stories often hitting over 30 retweets within an hour. That way, even if you can’t make it to Diabetes.co.uk, you can visit your Twitter account to see what’s on the site.

]]> Posters https://www.diabetes.co.uk/posters.html Tue, 15 Jan 2019 16:12:22 +0000 https://www.diabetes.co.uk/posters/

All posters provided are available in PDF format and are presented in colour. The posters can also be printed in black and white.

The posters can be printed as A4, A3, A2, A1 or A0 posters. Please choose the size of the poster you require in your print settings.

We can

brand

all posters for your organisation, surgery or business should you require it. For more information,

please contact us.

Symptoms and risk factors – type 1 diabetes
Symptoms: children

Type 1 symptoms

The big 3 symptoms

Understand type 1

Know the warning signs of type 1 diabetes

Symptoms and risk factors – type 2 diabetes
Type 2 – are you at risk?

Type 2 risk factors

Type 2 – are you at risk?

Undiagnosed – know the risks

Understand type 2 diabetes

Lower your type 2 diabetes risk

Diabetes awareness
Differences between type 1 and type 2 diabetes

Diabetes Forum
Get support from other people with diabetes

Find support from 250,000 people

Find support from 250,000 people – app

Join the fastest growing community

Facts and figures
People with diabetes by 2025

NHS budget spent on diabetes

Type 2 – preventable with lifestyle changes

Checks and Complications
Diabetes – the complications

Every 20 seconds a limb is lost

9 daily foot checks for people with diabetes

Management
Hypoglycemia (Hypo) symptoms

Hyperglycemia symptoms

Managing your diabetes

Treating a hypo


Download

Hypo Awareness Program
Hypo Awareness Program: Benefits

Hypo Awareness Program: Why?

]]> References https://www.diabetes.co.uk/references.html Tue, 15 Jan 2019 16:12:22 +0000 https://www.diabetes.co.uk/references/

Any references to external publications, websites or journals within the Diabetes.co.uk website are stated below.

]]> Privacy Policy https://www.diabetes.co.uk/privacy.html Tue, 15 Jan 2019 16:12:22 +0000 https://www.diabetes.co.uk/privacy-policy/ Privacy Policy

www.diabetes.co.uk, our Diabetes Forum and Diabetes Recipe mobile apps (each of and together the “Sites”) is owned and operated by DDM Health Ltd of Technology House, Sir William Lyons Road, University of Warwick Science Park, Coventry, CV4 7EZ (“we”, “us”, “our”).

We are committed to protecting and respecting your privacy and this Privacy Policy (together with our Terms and Conditions and any other documents referred to therein) sets out how we process the personal data of each visitor and customer (resident in the European Union) to the Sites, where such personal data is provided to us through any of the Sites, via email communication and any branded pages on third party platforms (such as Facebook or YouTube). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By ticking the box where indicated on the Sites, submitting your personal data to us, and using our services you agree to the terms and practices described in this Privacy Policy.

For the purpose of data protection law, the data controller is DDM Health Ltd with registration number Z3613413.

If you have any questions about this Privacy Policy, please contact help@ddmhealth.zendesk.com. We may amend this Privacy Policy at any time. All changes we make will be posted on this page and you will be notified of any changes by email and within our Sites and services. Your continued use of the Website, our Sites and our services after posting and receiving the update notice will constitute your acceptance of, and agreement to, any changes.

1. What is Personally Identifiable Information (PII) / personal data?

Personal data or PII means any information relating to a person who can be identified either directly or indirectly by that information; it may include name address, email address, phone number, credit / debit card number, IP address, location data, purchase history (“Personal Data”).

2. Information we may collect from you

2.1. We may collect and process the following data about you:

Information you provide to us – This includes:

  • Information provided at the time of registering to use our Sites, for the purchase of products and/or use of our services, posting material, submitting testimonials, reviewing products, raising quotes or general enquiries, completing an offer submissio, entering a competition or requesting further services. We may also ask you for information when you report a problem with our Sites or regarding the products and services provided by us.
  • Sensitive Personal Data concerning health matters from or about you if you disclose such information on our Sites (when signing up for an account with us, via the Diabetes Forums, myLifestyle, the Diabetes App, when registering to take part in clinical trials, making enquiries or otherwise). This includes information relation to your health condition, treatments and medications you make take and healthcare and medical devices you may use.
  • If you contact us, we may keep a record of that correspondence and/or any video or audio uploads or telephone calls.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Sites and of the fulfilment of your orders.
  • Payment details including but not limited to the name on your bank card, the invoice address and partial card number.

Information we collect about you – When you visit the Sites we will request your consent to collect information about your computer or device, including your IP address, information about your visit, your browsing history, and how you use the Sites. This information may be combined with other information you provide to us, as described above.

Information we receive from other sources – We are also working closely with third parties (including, for example, business partners, advertising networks, analytics providers, and search information providers) and may receive information about you from them. This may be combined with other information you provide to us, as described above.

Sensitive personal data we collect about you – When you sign up to the Sites we may ask you to share information about your HbA1c, weight, type of diabetes, whether you test your blood and your blood glucose meter. This information is used to personalise your experience on the Website and Services, including tailoring the information, education, downloads, and free giveaways that you see.

2.2. Please note you have the option of what information in your account is publicly displayed. Furthermore, within your account, you have the option to opt-in or opt-out of automatically generated e-mails from us.

3. Our newsletter

3.1. You may choose to opt in to receiving our newsletter, either directly through the “Join the Diabetes Newsletter” page, by entering a competitio, submitting a (travel insurance or life insurance) quote request or when you complete a free meter enquiry form on our Website. If you choose to opt in you will receive related newsletters from us via email to your registered email address. If you do not wish to be added to our newsletter database please do not opt in.

3.2. In order to unsubscribe from our newsletter please select the “unsubscribe” option in your welcome email (or any subsequent newsletter emails). Please note this is an automated service and as such we cannot be responsible for any errors which may occur in submitting your unsubscription request. Please contact us at help@ddmhealth.zendesk.com if you require any assistance with unsubscribing from our newsletter.

4. Medical information

You should be aware that information captured via our Sites may be viewed by our medical team. None of this information will be passed to any other person except for:

  • Disclosure for the prevention of crime;
  • In accordance with applicable law;
  • Compliance with the direction of any regulatory or governing bodies;
  • For the purposes of preventing injury or harm to you as the data subject; or
  • When registering to receive services or take part in clinical trials/surveys, to the responsible organisation(s).

5. Purposes for which we process personal data

5.1. We will only process your Personal Data, in accordance with applicable law, for the following purposes:

  • Creating and maintaining your customer account, if you become a registered customer with us;
  • Handling and fulfilling your requests, if you request goods and/or services from us;
  • Offering our services to you in a personalised way, for example, we may provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • To publish testimonials you submit about us and/or the Sites and to identify you as the author of such testimonial(s) (identification will be limited to your name location and age;
  • For research and statistical purposes, but any Personal Data relating to your health will always be anonymised and aggregated and will not identify you;
  • Administering any promotion or competition, that you enter via the Website or via email communication;
  • To allow you to participate in interactive features of our services, when you choose to do so;
  • Resolving any disputes, if you lawfully exercise your rights or if you wish to dispute any part of our service offering;
  • Sending you personalised marketing communications, where you have agreed that we may do so, in order to keep you informed of our products and services, as well as those of our selected partners’ and Providers’, which we (or they) consider may be of interest to you;
  • Providing you, or allow carefully selected third parties to provide you, with information about products or services, that may interest you;
  • Serving personalised advertising to your devices; delivering ads based on your interests ascertained from your past requests, visits of subpages and purchases on third party websites, and other data obtained through the use of “cookies” placed on your devices. Please see our Cookies Policy;
  • Ensuring the security of your account and our business, preventing or detecting fraud or abuses of our Sites, for example, by requesting verification information in order to reset your account password (if applicable);
  • Developing and improving our products and services, for example, by reviewing visits to the Sites and its various subpages, demand for specific products and services and user comments;
  • To administer the Sites and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To notify you about changes to our services and to send you service emails relating to the activities you have asked us to undertake on your behalf;
  • As part of our efforts to keep the Sites safe and secure; and
  • To comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law.

5.2. Your consent, as the “Data Subject”, to the processing as specified in this Policy is the primary legal ground for our processing of your Personal Data. However, there may be circumstances where we may also rely on other valid legal grounds for the processing of your Personal Data, such as:

  • Your request for content, products or services necessitating steps including processing of your Personal Data to be taken prior to entering into contract with you and any processing that is necessary for the performance of such contract;
  • Legitimate interests we pursue as a business, except where such interests are overridden by your interests and fundamental rights; and
  • Compliance with any legal obligation to which we are subject, such as, for example, the processing for the purposes of complying with applicable law.

6. Disclosure of your information

There are circumstances where we wish to disclose or are compelled to disclose your Personal Data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure to:

  • Our subsidiaries, branches or associated offices;
  • Our outsourced service providers and suppliers to facilitate the provision of goods and/or services to you, together with such other goods and/or services as we and/or they feel may interest you;
  • If you register for the Diabetes.co.uk Prescription Service (DCUK+), to Pharmacy2U to facilitate provision of the Prescription Services;
  • Research organisations where the information has been anonymised and aggregated;
  • Insurance Surgery to facilitate life insurance services where you make an enquiry about life insurance;
  • Bluezone Insurance to facilitate life insurance services where you make an enquiry about life insurance;
  • If you register to take part in a clinical trial, to the responsible clinical research organisation(s);
  • Our selected marketing agents, where you submit testimonials about us and/or the Sites, in order for those agents to publish such testimonials via various media (which may include online and printed publications and/or film);
  • Our advertising partners who enable us to deliver personalised ads to your devices or similar advertising;
  • Subject to your consent, to our marketing partners, who may contact you by post, email, telephone, SMS or by other means. If you do not wish to be contacted, you may unsubscribe by notifying us at help@ddmhealth.zendesk.com by clicking “unsubscribe” in the message concerned;
  • Analytics and search engine providers that assist us in the improvement and optimisation of the Sites. Your Personal Data is generally shared in a form that does not directly identify you;
  • Third party analytics providers that assist us in establishing trends amongst our users based on the information you provide to us and generating associated content (for example, news articles and/or social media posts);
  • Selected third party service providers in order to share the statistical and analytical information generated above, in an anonymised and aggregated format only;
  • Third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
  • Another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboratio, financing, sale, merger, reorganisatio, change of legal form, dissolution or similar event. In the case of a merger or sale, your Personal Data will be permanently transferred to a successor company;
  • Public authorities where we are required by law to do so;
  • If required, in order to receive legal advice; and
  • Any other third party where you have provided your consent.

7. International transfer of personal data

We may transfer your Personal Data to a third party in countries outside the country in which it was originally collected for further processing in accordance with the purposes set out above. In particular, your Personal Data may be transferred throughout our group and to our outsourced service providers located abroad. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisatio, contractual or other lawful means. Please contact help@ddmhealth.zendesk.com for a copy of the safeguards which we have put in place to protect your Personal Data and privacy rights in these circumstances.

8. Retention of personal data

8.1. Your Personal Data will be retained until your last use of our services and normally for a period of three years thereafter, unless longer retention is required by applicable local law or where we have a legitimate and lawful purpose to do so. However, we will not retain beyond this period any of your Personal Data that is no longer required for the purposes set out in this Policy. The retention of your Personal Data will be subject to periodic review.

8.2. We may keep an anonymised form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

8.3. Please contact us at help@ddmhealth.zendesk.com if you would further details about our data retention periods.

9. Data subject rights

9.1. Data protection law provides Data Subjects with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, their Personal Data. Data Subjects also have the right to lodge a complaint with the relevant data protection authority if they believe that their Personal Data is not being processed in accordance with applicable data protection law.

  • Right to make subject access request (SAR). Data Subjects may, where permitted by applicable law, request copies of their Personal Data. If you would like to make a SAR, i.e. a request for copies of the Personal Data we hold about you, you may do so by writing to help@ddmhealth.zendesk.com whose contact details are above. The request should make clear that a SAR is being made. You may also be required to submit a proof of your identity and a fee.
  • Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete Personal Data.
  • Right to withdraw consent. You may, as permitted by applicable law, withdraw your consent to the processing of your Personal Data at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit certain service features for which the processing of your Personal Data is essential.
  • Right to object to processing, including automated processing and profiling. You may, as permitted by applicable law, request that we stop processing your Personal Data. In relation to automated processing and profiling, you may object to the processing and you will have the right to obtain human intervention.
  • Right to erasure. You may request that we erase your Personal Data and we will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping your Personal Data, such as, a legal obligation that we have to comply with, or if retention is necessary for us to comply with our legal obligations.
  • Right to data portability. In certain circumstances, you may request that we provide your Personal Data to you in a structured, commonly used and machine readable format and have it transferred to another provider of the same or similar services. We will comply with such transfer as far as it is technically feasible. Please note that a transfer to another provider does not imply erasure of your Personal Data which may still be required for legitimate and lawful purposes.
  • Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your Personal Data. However, you do have the right to contact the relevant supervisory authority directly. To contact the Information Commissioner’s Office in the United Kingdom, please visit the ICO website for instructions.

10. Links

The Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites may have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

11. Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to help@ddmhealth.zendesk.com.

Looking for our Cookies Policy? It’s moved – read the Diabetes.co.uk Cookies Policy.

]]> About Diabetes.co.uk https://www.diabetes.co.uk/about.html Tue, 15 Jan 2019 16:11:14 +0000 https://www.diabetes.co.uk/about-diabetes-co-uk/


Diabetes.co.uk

is a community website focusing on providing a comprehensive, supportive and independent experience for our visitors from across the world.

Diabetes.co.uk has developed into Europe’s largest community of people with diabetes and people without diabetes alike… and we’re only just getting started.

What is Diabetes.co.uk?

Diabetes.co.uk is a health platform and patient-support network all to do with diabetes. We publish daily news and information guides on diabetes management, research and living with diabetes. We also publish cookbooks, both online and offline.

Diabetes Forum

The Diabetes Forum is the hub of the Diabetes Community. Through the Diabetes Forum (

diabetes.co.uk/forum
), you can:

  • Find support
  • Connect with others and ask questions; and
  • Share your experiences with over 351,823 people with diabetes, their carers and family.

You can also download the

Diabetes Forum App
for when you’re not at your PC.

About Diabetes.co.uk

Diabetes.co.uk
is operated by DDM Health Ltd based in the heart of England, at Technology House, Science Park, University of Warwick, CV4 7EZ, GB.

Since 2007, Diabetes.co.uk has grown into the largest diabetes community in Europe and receives over 1 million users a month. Diabetes.co.uk is a private organisation with an established ‘community-profit’ culture. Whatever we do, we

always

act with the diabetes community’s interest at heart.

We have invested over £4 million in research since 2015.

Diabetes.co.uk reinvests money earned from the platform into developing education programs for the international community, useful and informative content, apps and interactive tools to aid the community.

]]> Advertising Information https://www.diabetes.co.uk/advertise.html Tue, 15 Jan 2019 16:11:14 +0000 https://www.diabetes.co.uk/advertising-information/

Packed full of information, special features, news and more, Diabetes.co.uk is now the UK’s largest community website for people with diabetes and growing fast.

  • Continually updated, free to use and available 24/7
  • More than 2 million unique visitors per month
  • Over 600,000 subscribers opted-in for twice weekly newsletter
  • Over 350,000 members using the Diabetes Forum
  • More than 40 million banner impressions a month

Geographical distribution

Diabetes.co.uk fast growing audience is geographically distributed as follows:

Continents:

  • Europe: 56%
  • Americas: 22%
  • Asia: 15%
  • Oceania: 4%
  • Africa: 3%

Countries:

  • United Kingdom: 50%
  • America: 17%
  • India: 7%
  • Canada: 3%
  • Australia: 3%
  • Philippines: 1%
  • Ireland: 1%

Top 5 cities:

  • London (UK): 11%
  • Birmingham (UK): 1.5%
  • Bengaluru (India): 1%
  • Glasgow (UK): 1%
  • Sydney (Australia): 1%

Advertising and other online marketing opportunities

Diabetes.co.uk offers a wide range of online marketing opportunities including banner advertising, advertorial pages, special features, newsletter marketing, competitions, directory pages, sponsorship, market research surveys and patient recruitment.

Contact us about Advertising

Get in touch by post

Our postal address is:

  • Diabetes.co.uk
    Technology House
    Sir William Lyons Road
    University of Warwick Science Park
    Coventry
    CV4 7EZ
    United Kingdom

Our telephone number is 0330 133 0307.

]]> Contact Diabetes.co.uk https://www.diabetes.co.uk/contact.html Tue, 15 Jan 2019 16:11:14 +0000 https://www.diabetes.co.uk/contact-diabetes-co-uk/ Get in touch with Diabetes.co.uk using the form below.

Frequently asked questions

I have a question about diabetes

If you are seeking advice about medical problems, please consult a medical professional. If you have other non-urgent diabetes related questions, you can ask the diabetes community in the Diabetes Forum.

How do I advertise on the site?

Please use the form above.

I have a Diabetes Shop query

Please use the form above if you have a query in regards to your order.

I can’t access the Diabetes Forum

If you have forgotten your credentials for the Diabetes Forum, you can reset your password here.

How do I contact Diabetes.co.uk by post or telephone?

Diabetes.co.uk,

Technology House,
Science Park,
University of Warwick,
Coventry,
CV4 7EZ

Call us on: 0330 1330307; Monday to Friday 9am to 5pm

Please note, if you are seeking advice about medical problems, please consult a medical professional immediately.

If you have non-urgent diabetes related questions you can ask the diabetes community in the Diabetes Forum.

]]> Diabetes UK Careline https://www.diabetes.co.uk/diabetes-uk-careline.html Tue, 15 Jan 2019 16:00:14 +0000 https://www.diabetes.co.uk/diabetes-uk-careline/

Diabetes UK, the leading UK diabetes charity, offers a unique service known as the

Diabetes UK
Careline. This is a service provided by Diabetes.org.uk, and not Diabetes.co.uk.

Diabetes UK Careline provides support and information to people with diabetes as well as friends, family and carers.

We can provide information to help you learn more about the condition and how to manage it.

The Careline is staffed by trained counsellors who can provide a listening ear and the time to talk things through.

Diabetes UK Careline Scotland

Diabetes UK has extended its telephone Careline service to a new base in Glasgow.

This is to meet the growing need for information as ever increasing numbers of people are diagnosed with diabetes in Scotland .

How to Contact Careline

  • Enquiries to Careline and Careline Scotland


    Telephone

    : 0845 120 2960,

    Monday-Friday, 9am-5pm

Using the same telephone number as Diabetes UK Careline – 0845 120 2960 – calls originating in Scotland will be answered by qualified counsellors based in Diabetes UK Scotland’s Glasgow office.

If no-one in Careline Scotland is available, calls will automatically be forwarded to the Careline service in London.

Please note: All BT calls to Careline or Careline Scotland from landlines should cost no more than 4p per minute; calls from other providers and mobiles may vary.

Alternatively, call 020 7424 1000 and ask Reception to transfer your call to the Careline.

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