This is a bit long winded, but here goes. I had the Samsung S20+ and the L2 app worked perfectly, until my phone updated to Android13. Abbott released an update for the L2 and all hell broke loose. I had to repeatedly scan to get my BG level, but the most horrifying issue was, no alarms whatsoever, and especially when Do Not Disturb was activated. They then released an update for the update to CGM, which only complicated issues further.
I contacted Abbott repeatedly, as I'd had 2 episodes of BG in the 3's overnight and wasn't woken by the alarm. Eventually, after exhausting all Abbott's instructions to correct this situation, Abbott's response to solve the problem was to send me a reader to start my sensors in order to receive the alarms. What a cop out.
I recently updated my phone to Samsung S23 Ultra running Android 14. I spent the best part of 2 days repeating everything Abbott had asked me to do with the S20+ in order to get the alarms to work. To this day, the my alarms fail to work.
During the time Abbott were "trying" to resolve the no alarms issue, they mistakenly sent me a Libra 3 sensor. So a few weeks ago I downloaded the Libra 3 app and having applied the smaller L3 sensor set out on a voyage of discovery. The app worked flawlessly. Alarms worked perfectly, even with Do Not Disturb activated. It was brilliant, and for 14 days I was impressed by the lack of issues from the L3.
At the end of 14 days it was time to return to my usual L2. How very disappointing. One of the first messages I received was, Alarms Not Available. If I was funding Libra 2 myself, I ditch it in favour of the Dexcom 6.
I have made my diabetes team aware of the issues I'm having with L2, but until those who are having the same, similar or different issues with L2 report them to their care teams, nothing will happen, because as far as the NHS, who fund my L2, are not aware of the issues with it. This means the questions won't be asked of Abbott by the NHS to explain the problems with the L2 app.
Come on Abbott, get your act together and give us back the trouble free app we enjoyed prior to the Android 13 update. After all, you managed it with the Libra 3.