- Messages
- 39
- Type of diabetes
- Type 1
- Treatment type
- Pump
Hey all , I’m wondering if anyone else has been experiencing problems with the Medtronic 640g.
I started on the pump in April , and I’ve had 4 fail on me , I’m now on my fifth! Medtronic have always been amazing and got a replacement to me straight away and I can’t fault the customer service team. However , as you can imagine I am at my wits end with it.
My first pump lasted 3 months , until it failed a self test and came up with error code 53. Medtronic said this was a software failure and a replacement was sent.
Pump 2, no alarms or errors but more worryingly so it was spurting insulin out. I had bolused for my dinner and then disconnected for a shower. Insulin was dripping out the end and my basal was on 0.4 at the time. I called Medtronic , we ran through some tests with the motor and it was continuing to kick insulin out. Pump replaced.
Pump 3, a week later i had bolused for breakfast and 0.3 units in, it alarmed and said no delivery and had 3 error codes : 42, 3 and 54. Medtronic said this was a motor error and pump replaced.
Pump 4- sound went on the pump and the infamous error code 53 reappeared and Medtronic said I needed yet another new pump.
Understandably my confidence has completely gone and the replacement is still in its Jiffy bag. Has anyone else experienced these problems - I just can’t believe how poor quality and unreliable these pumps seem to be!?
I started on the pump in April , and I’ve had 4 fail on me , I’m now on my fifth! Medtronic have always been amazing and got a replacement to me straight away and I can’t fault the customer service team. However , as you can imagine I am at my wits end with it.
My first pump lasted 3 months , until it failed a self test and came up with error code 53. Medtronic said this was a software failure and a replacement was sent.
Pump 2, no alarms or errors but more worryingly so it was spurting insulin out. I had bolused for my dinner and then disconnected for a shower. Insulin was dripping out the end and my basal was on 0.4 at the time. I called Medtronic , we ran through some tests with the motor and it was continuing to kick insulin out. Pump replaced.
Pump 3, a week later i had bolused for breakfast and 0.3 units in, it alarmed and said no delivery and had 3 error codes : 42, 3 and 54. Medtronic said this was a motor error and pump replaced.
Pump 4- sound went on the pump and the infamous error code 53 reappeared and Medtronic said I needed yet another new pump.
Understandably my confidence has completely gone and the replacement is still in its Jiffy bag. Has anyone else experienced these problems - I just can’t believe how poor quality and unreliable these pumps seem to be!?