Lightwolfe, please don't think your complaint will be brushed aside and nothing done. I had an episode a couple of years ago with the way I was treated by a hospital and their lack of training which obviously was missing. I sent all the facts and my evidence and I was contacted by firstly someone from the complaints department, then by the person a manager who was looking into and would be independent from the department concerned. She investigated and found in my favour (I was not after a payout or anything i just wanted to highlight the problem) she interviewed all involved and then looked into what had gone wrong and why. The result was that she found that the staff were not trained for this particular problem, they did not know how to deal with it because they were unaware of treatment for it. This included some doctors as well as, and things were put into place to ensure it never happened again. Training was updated and this problem would never happen again (hopefully) I was visited at home to explain their findings and what they intended to do, and invited to the hospital to make sure it was being implemented. Something that I unfortuneately again experienced first hand and this time they did know what to do and how to treat it. I made the complaint so that noone else would have to go through what I did.
Sometimes unless people do complain then they do not see their failings. So this has done good, so don't despair
I do not work for the NHS or anything, but my wife has renamed me to Keith "The Moaner" ******* and I get results, I don't care who I upset to get things put right so others don't suffer.
