Dexcom one + wire broke off

[zaphod37]

I recieved a dexcom one sensor as part of a trial, I attatched it to the underside of my arm. The app threw up an error and told me to remove the sensor which I did. However when I looked at the sensor I notices the wire had broke off and wasnt on the table where i was sitting.

Has this happened to anyone else? I do have an appointment at urgent care in the morning just to see if the wire is still in my arm.

Take care all.

 

[urbanracer]

I recieved a dexcom one sensor as part of a trial, I attatched it to the underside of my arm. The app threw up an error and told me to remove the sensor which I did. However when I looked at the sensor I notices the wire had broke off and wasnt on the table where i was sitting.

Has this happened to anyone else? I do have an appointment at urgent care in the morning just to see if the wire is still in my arm.

Take care all.

I've been using Dexcom One for a couple of years now and never had a problem with it. Personally I find it infinitely more reliable than Freestyle.

 

[zaphod37]

I've beebn using Dexcom One for a couple of years now and never had a problem with it. Personally I find it infinitely more reliable than Freestyle.

Thanks for the reply, I must have just been unlucky then. Urgent care examined the site but couldnt determin if anything was in there, as its plastic it wont show up on xray so they advised to keep an eye out in case of any infection. Chances are its on the floor somewhere but its so small and fine i cant see it. Dexcom are sending me a replacement and a return label to send the faulty one back.

 

[zaphod37]

Thanks for the info. Its the first time using this system so i probably over reacted, but the urgent care staff were great. Its reassuring to hear from others that have had this experience.

 

[Jaylee]

Hi,

If the probe is still under the skin?
Keep an eye out for any reaction as if a splinter or thorn is imbedded.

To be frank though,
I wonder (would also question.) if the actual probe was incorporated with the Dexcom assembly in the first place?
Hence the error…

 

[zaphod37]

There was deffinately a probe when I took off the cap of the applicator, but yeah I wonder if it was properly attatched. We couldnt feel anything under the skin but then its so fine, i guess it would be difficult to detect. I will certainly keep an eye out in case of infection tho. Thanks for the reply.

 

[Jaylee]

There was deffinately a probe when I took off the cap of the applicator, but yeah I wonder if it was properly attatched. We couldnt feel anything under the skin but then its so fine, i guess it would be difficult to detect. I will certainly keep an eye out in case of infection tho. Thanks for the reply.

I’m not familiar with the D1.
But what’s normally seen easily when prepping to fit on inspection is the “hole punch” that retracts after doing it’s job burying the probe?
With the libre the hole punch is U shaped spike & contains the probe within the U.
From memory when I used the Dexcom 6 the principle was similar though I found the applicator a funny angle..

 

[urbanracer]

Thanks for the reply, I must have just been unlucky then. Urgent care examined the site but couldnt determin if anything was in there, as its plastic it wont show up on xray so they advised to keep an eye out in case of any infection. Chances are its on the floor somewhere but its so small and fine i cant see it. Dexcom are sending me a replacement and a return label to send the faulty one back.

The insertion filament is not plastic - it would not conduct electricity if it was.

It may not show up on an X-ray though because it is so fine, OR as Jaylee points out, it was never there in the first place.

 

[zaphod37]

Ah ok, thanks now I see the point, as always you folks always help and i am very grateful for that.

 

[Lengy]

I recieved a dexcom one sensor as part of a trial, I attatched it to the underside of my arm. The app threw up an error and told me to remove the sensor which I did. However when I looked at the sensor I notices the wire had broke off and wasnt on the table where i was sitting.

Has this happened to anyone else? I do have an appointment at urgent care in the morning just to see if the wire is still in my arm.

Take care all.

I had problems with my Dexcom One+ triaI. I attached the sensor on my stomach just to the left of belly button and up a bit (carefully following instructions). My first reading came through as 2.3 and then settled into a succession of readings of 2 - so something obviously wrong. After about 15 hours it stopped sending readings and I got an error message telling me to remove sensor.

When I looked at the sensor there was no needle sticking out of the sensor like there always is with a libre. There was a bit of blood on the sensor and looking down the hole in the centre of the sensor there was a bit of bent wire that looked like the end of a paper clip. There was no mark on my skin.

I reported this in a detailed email to Dexcom and have had no response at all from them! I had told them that I was going to report my Dexcom One+ trial findings to my local Coventry Diabetes UK meeting so I am a bit surprised they didn’t get back with an offer of a replacement trial sensor.

Maybe I will buy a new sensor as I am specially interested in testing how effective calibration is.
Regards, Graeme

 

[zaphod37]

I had problems with my Dexcom One+ triaI. I attached the sensor on my stomach just to the left of belly button and up a bit (carefully following instructions). My first reading came through as 2.3 and then settled into a succession of readings of 2 - so something obviously wrong. After about 15 hours it stopped sending readings and I got an error message telling me to remove sensor.

When I looked at the sensor there was no needle sticking out of the sensor like there always is with a libre. There was a bit of blood on the sensor and looking down the hole in the centre of the sensor there was a bit of bent wire that looked like the end of a paper clip. There was no mark on my skin.

I reported this in a detailed email to Dexcom and have had no response at all from them! I had told them that I was going to report my Dexcom One+ trial findings to my local Coventry Diabetes UK meeting so I am a bit surprised they didn’t get back with an offer of a replacement trial sensor.

Maybe I will buy a new sensor as I am specially interested in testing how effective calibration is.
Regards, Graeme

I phoned them and got straight through, she offered to send me a new sensor and asked me to send the faulty one back.

 

[urbanracer]

I had problems with my Dexcom One+ triaI. I attached the sensor on my stomach just to the left of belly button and up a bit (carefully following instructions). My first reading came through as 2.3 and then settled into a succession of readings of 2 - so something obviously wrong. After about 15 hours it stopped sending readings and I got an error message telling me to remove sensor.

When I looked at the sensor there was no needle sticking out of the sensor like there always is with a libre. There was a bit of blood on the sensor and looking down the hole in the centre of the sensor there was a bit of bent wire that looked like the end of a paper clip. There was no mark on my skin.

I reported this in a detailed email to Dexcom and have had no response at all from them! I had told them that I was going to report my Dexcom One+ trial findings to my local Coventry Diabetes UK meeting so I am a bit surprised they didn’t get back with an offer of a replacement trial sensor.

Maybe I will buy a new sensor as I am specially interested in testing how effective calibration is.
Regards, Graeme

I have found out how to restart the Dexcom ONE sensor (won't go into the details here - please check Youtube if interested )
Allow for leaving the transmitter out for 1 hour and then the 2 hour warm up. (3 hrs total).
You will (preferably) need the sensor's original code to re-activate it (but any valid code is OK) but when it fires up it usually reads about 4mmol higher than a blood test.
Recalibration does not always work first time and it doesn't seem to like large adjustments (like 4mmol) so I do it twice and it comes back into range relatively easily.
Have got as much as 17 days on a sensor - by which time it's usually not sticking very well.