When my order didn't appear within the promised 3-5 days, I rang their customer services to ask when it would arrive.
I was told that it was still in France, not yet picked up by courier, and that 'they had had a problem, but it was all sorted now, and shipments were recommencing'.
It is now 7 days, and I checked this morning, my payment has still not been taken - presumably this means that my order has not yet been despatched. I am probably way down the queue.
Interesting snippet: the CS person said that sometimes the timescale from their warehouse in France to customer front door in UK can be same day, but it is more likely to be at least 24 hrs.
In light of this, I'm not holding my breath for a delivery before next week.