It works by some magic heat transfer thing - I'm not technical, I'm afraid, but it's on the web.
As for "horrible people" - I really don't think that's fair. These people have given me amazing support and help - maybe there's a breakdown in communication somewhere.
It pretty much generates it's own "micro climate".how does it work by the way, ?
I had in mind people from another forum that when I ask something like 'how to defrost' or 'how to cook fast'