viv1969 said:
Interesting discussion to be sure.
I would like to add that I understand other members' concerns regarding the anonimity of Moderators, and feel that they are correct to voice thier concerns regarding the complaints prceedure. As I understand it, if I have an issue with another ordinary member, I would report this to a Moderator. However, what if this anonymous Moderator is indeed the very member I am making a complaint about? Surely Admin, you don't want every issue bounced squarely at your feet from the very beginning?
I understand that Admin is the place to go if a complaint is about a Moderator, but can you see the possibility of the above?
Viv.
To clarify what is the present position regarding any problems. This procedure is set out in the Forum Rules which each member should be conversant with. These rules have been in place for some time.
Moderator's do NOT post answers to any posts. They moderate the Forum in accordance with the current rules decided on by the Administrator. They do NOT communicate with Member's. They remain anonymous for the reasons previously given. That is the system at present. If the Administrator wishes the rules to be relaxed or changed that is his decision. The ALMOST zero tolerance policy has been relaxed, contrary to what some members think. It is also something that changes as the Forum evolves, however certain things will always be contrary to Forum rules and they will be dealt with. Check out my signature........never was a statement so true.
If a member has a problem with a moderating decision then that member should communicate with a Forum Monitor who will act as 'go between' and take it up with the Mod concerned. If an explanation can be given, then that is what will happen. This will be communicated to the member by the Monitor. The decision of both Moderator's and Monitor's is final as regards the action taken.
If the member is still not satisfied, then they can appeal to the Administrator. He is the ultimate arbiter as to whether any complaint is upheld or not.
Forum Monitor's are here to oversee the smooth running of the Forum along with various other tasks as decided by the Administrator. We abide by those rules. Sue and I post our answers to questions as two people working together or as individual's helping out fellow Diabetic's. We have the title of Forum Monitor's and if we post as a Monitor we make it clear by posting with that title in our posts, as here. When just answering a post we call ourselves by name or in normal typeface.......not in bold.
If anyone has a complaint about a Monitor, then in the first instance it should be addressed politely to that person. If after discussion you are still not satisfied then you should address the complaint to the Administrator. He will decide if the decision stands or not.
We sometimes have been asked by the Administrator to re-consider our decisions. We give our side of things and he has the complainants views. He decides what will happen in most cases. Sometimes the decision remains ours. Those decisions, whether by the Administrator or ourselves are final.
That is what happens here, what should happen here. The rules are clear about this.
cugila
Forum Monitor