"Transmitter out of range" Dexcom

[Bobbin]

Just inserted a new sensor (Dexcom G4), and keep getting "transmitter out of range" message on my pump. Not getting past the two hour start up time.

Do those in the know reckon it's a fault with the sensor or the transmitter is dying it's death? Any tricks to get this going, or an I gonna have to cut my losses on this one?

 

[CarbsRok]

Just inserted a new sensor (Dexcom G4), and keep getting "transmitter out of range" message on my pump. Not getting past the two hour start up time.

Do those in the know reckon it's a fault with the sensor or the transmitter is dying it's death? Any tricks to get this going, or an I gonna have to cut my losses on this one?

I kept getting problems like this and spoke to animas. Sensor pump and transmitter were all replaced without an issue as the transmitter was still in warranty. You should not be footing the bill if it's just a faulty sensor and less than 7 days use on the clock.

 

[Bobbin]

I kept getting problems like this and spoke to animas. Sensor pump and transmitter were all replaced without an issue as the transmitter was still in warranty. You should not be footing the bill if it's just a faulty sensor and less than 7 days use on the clock.

Gah! Wish I'd read your response earlier, though my transmitter is just over the 12 month mark i think. Didn't give any warning about its battery though, hence a sensor wasted. I emailed animas about it, they just said to call the tech line if i thought it was tech issues.

 

[CarbsRok]

Gah! Wish I'd read your response earlier, though my transmitter is just over the 12 month mark i think. Didn't give any warning about its battery though, hence a sensor wasted. I emailed animas about it, they just said to call the tech line if i thought it was tech issues.

Yes do give them a ring they should replace the sensor. They wont replace the transmitter if it's 12 months old though as it only has a 6 month warranty.
I would suspect you will need to think about a new transmitter soon because they only last 12 - 14 months. You will have a warning message to say the transmitter needs replacing which will give you approximately 5 days to replace it.

 

[DunePlodder]

Bobbin, You should be able to avoid wasting a sensor. Leave the old transmitter in for now to protect it, then carefully swap to the new one without disturbing the sensor. Tricky but doable.

 

[Diamattic]

I went through this a couple months back - I kept getting ???, and out of range, in the 2 hours start up window, and Animas kept telling me to try a new sensor. They said if I get 3 sensor failures in 24 hours they would replace the transmitter if it was in the warranty period, mine was not and they concluded that my transmitter is likely too weak to function properly so they sent me 4 replacement sensors.

12 months is just about how long the transmitter batteries last - I would buy a new one, and then practice removing the batteries on the old one (I posted a DIY thread on how to replace the batteries). All you need is 2 transmitters and you can keep just swapping back and forth

EDIT - @DunePlodder - This is totally doable! I have noticed that around 2-3 weeks of use my sensor gets iffy, lots of ??? happening, and i realized it was because of moisture build up under the transmitter in the sensor so I have taken to removing the transmitter and wiping it all off and putting it back on, it has helped to clear the ??? much faster.