- Messages
- 116
- Type of diabetes
- Type 1
- Treatment type
- Insulin
- Dislikes
- Insects, ignorance, horror films.
Good evening.
Has anyone else been notified of the supply problem with the Medtronic reservoirs? And/or (im)patiently waiting for their order?
I ordered mine, before the message went on the store, back on 20th November and when I chased it up (7 working days later) I was told, by a rather rude customer service woman, that there was a problem with supply and I should receive them in 6-10 working days instead of the usual 5.
I'm now up to 14 working days and still no sign. I've borrowed some from my hospital but I'm about to use the last one from them.
I received a letter from Medtronic dated 20th November suggesting I had already been informed of the shortage (I had not) and the steps to take to make sure I am prepared. They included stocking up on cartridges so that I can move back to injections pens. They also said they hope the problem is rectified by the end of January. I didn't receive this letter until 17 days later on 7th December.
I would like to say that I would never normally wait until I was almost out of anything but I had, what turned out to be, two empty boxs sitting in my cupboard. So yes it's partly my own fault I am in this situation but I couldn't have anticipated such a long delay and I certainly wouldn't put up with it if I was the paying customer or had any other option.
Thanks
Michelle
Has anyone else been notified of the supply problem with the Medtronic reservoirs? And/or (im)patiently waiting for their order?
I ordered mine, before the message went on the store, back on 20th November and when I chased it up (7 working days later) I was told, by a rather rude customer service woman, that there was a problem with supply and I should receive them in 6-10 working days instead of the usual 5.
I'm now up to 14 working days and still no sign. I've borrowed some from my hospital but I'm about to use the last one from them.
I received a letter from Medtronic dated 20th November suggesting I had already been informed of the shortage (I had not) and the steps to take to make sure I am prepared. They included stocking up on cartridges so that I can move back to injections pens. They also said they hope the problem is rectified by the end of January. I didn't receive this letter until 17 days later on 7th December.
I would like to say that I would never normally wait until I was almost out of anything but I had, what turned out to be, two empty boxs sitting in my cupboard. So yes it's partly my own fault I am in this situation but I couldn't have anticipated such a long delay and I certainly wouldn't put up with it if I was the paying customer or had any other option.
Thanks
Michelle