Tandem T-Slim pump alarms RANT!

Alison204

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Ok I’ll start by apologising for this rant I’m about to go in but it’s driving me insane and just wondering if I’m the only one and it’s more of a personal annoyance….

Does anyone else get annoyed / frustrated / fed up of the amount of alarms that go off on the Tandem T-Slim?

I *know* the alarms are there to protect and alert us to low or high BG’s but they seem to be such a nuisance - for example if my blood sugar goes high, I’ll get an alert on my pump and for reference, mine is clipped to the front of my bra and on vibrate mode (instead of the soft tone sound so that no one else can hear it) So I get the alert and maybe do a correction and wait for for BG’s to come down….. but then I’ll get another alert (vibrate, vibrate) so say my BG’s are high (yes, I know that I’ve just done a correction) and then I’ll get numerous other alerts (vibrate, vibrate, flipping vibrate!) that are ‘pointless’ because they are alerting me to something I can’t do anything about.

I wish Tandem would do a ‘snooze’ button so that you could make the pump aware that yes you’ve seen the alert but it would let you to not get one for another period of time (while you’re waiting for the BG to come down)

I also get an alert (usually in the mornings if my BG was high before bed) to say something along the lines of ‘your BG was high 8/9 hours ago’ - which seems an utterly useless alert no?!

I’ve changed my alert sound to the soft tone now so see if that helps instead of the very intrusive vibrating but I can’t be the only one that doesn’t like the vibrate/sounds and finds them intrusive. It really does affect me :-(

I use the Tandem Tslim with the Dexcom G6 and apart from that I find they work well, but this is getting to the point I’m thinking of changing over to a different pump!
 

Nicola M

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I can't speak for Tandem as I'm on Medtronic although I'd be surprised if there isn't an option to "snooze" alerts as that's what I can do on my Medtronic pump (must admit I use this when it's constantly alerting me like you say to something you know is happening and isn't going to change in an instant). Tagging a few people I know who use this pump to see if they have any ideas - @Hopeful34 @RobertJ @EllieM
 
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Alison204

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I can't speak for Tandem as I'm on Medtronic although I'd be surprised if there isn't an option to "snooze" alerts as that's what I can do on my Medtronic pump (must admit I use this when it's constantly alerting me like you say to something you know is happening and isn't going to change in an instant). Tagging a few people I know who use this pump to see if they have any ideas - @Hopeful34 @RobertJ @EllieM
Thank you!
You can dismiss the alert to show you’ve seen it but then another one just comes back again
 
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Hopeful34

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I also get an alert (usually in the mornings if my BG was high before bed) to say something along the lines of ‘your BG was high 8/9 hours ago’ - which seems an utterly useless alert no?!
I've never had that, so can't help with it sorry.
 
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Alison204

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There isn't a snooze button, but in pump reminders you can change the number of minutes between reminders (alarms). Hope this helps @Alison204
I didn’t know that, thank you! I just checked and mine are set for one hour apart and I definitely get them more frequently than that, but I’ll change this and see if it works, thanks!
 

EllieM

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Do let us know if it works @Alison204 ? I also find it really annoying...
 

sninge

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I'm on the tslim too and when I first went on it, like you I was ready to throw it out the window.
Then I discovered the settings on both the pump and the dexcom app, adjusted those to suit and now rarely they bother me.
On my pump, high and low are set to 'never repeat', rise and fall are turned off and 'out of range' set to 30 mins. On my phone which is usually easier to reach so I prefer to alarm, the snooze is switched off so I never get a second/third+ reminder apart from urgent low. Now I love my pump as it only tells me what/when I need to know!
Good luck, you will work it out I'm sure.
 
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Alison204

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I'm on the tslim too and when I first went on it, like you I was ready to throw it out the window.
Then I discovered the settings on both the pump and the dexcom app, adjusted those to suit and now rarely they bother me.
On my pump, high and low are set to 'never repeat', rise and fall are turned off and 'out of range' set to 30 mins. On my phone which is usually easier to reach so I prefer to alarm, the snooze is switched off so I never get a second/third+ reminder apart from urgent low. Now I love my pump as it only tells me what/when I need to know!
Good luck, you will work it out I'm sure.
Yes I did adjust the alarms on my phone (Dexcom app) so they weren’t going off on that as well (they now only go off for urgent highs or very lows)

But how do you set to ‘never repeat’ on your pump please???? I don’t think I have that option anywhere? Maybe I need a software update (I cannot do that from home unfortunately as do not have a laptop) And the other settings you mentioned. Any help would greatly be appreciated x
 

Juicyj

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Same as @sninge They drove me mad too when I first got it but have got them all on vibrate now unless going LOW with downward arrow and the doorbell goes off on my phone now !! My pet hate is turning the insulin off for a bath and if i've overstepped the 30 mins (long soak) then the alarm goes off every 5 mins which really does wake up the house ! I had to turn them all off bar my phone alerts as my pump wakes the hubby too at 2-3am so my phone will sound an alarm if I need to resolve.

Never heard of the 'repeat' functionality though, mine doesn't seem to have it.
 

Hopeful34

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Which version of control IQ have you got @sninge @Juicyj @Alison204 @EllieM I'm wondering if that's got anything to do with it?
I got a replacement pump last summer with the latest version of control IQ, but can't find an option to 'never repeat' or 'rise and fall'.
 

sninge

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My pump is control iq v 7.7.0.1.
I go onto cgm, click on high or low alert and repeat is underneath ' alert me above ' and it can be set from 15 mins to 5 hrs or ' never '
My pump was upgraded last year to use the g7 but im pretty sure it was set to this before then!
Good luck!
 

Hopeful34

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Got it, that's brilliant thanks. I didn't realise you could set alarms on your cgm screen. I was doing it all on pump settings.
 

searley

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Another thing that will happen is that you become deaf to the alerts quite quickly
 

megan

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Mine is like this then this year I had a replacement pump for other reasons and now I get alarmed through the day and night to say things like ' it's been 3 hours since your last bolus do a blood test' every day. I didn't have that on the last t slim.

Mine is paired with g7 and until a few months back I had the app on my phone as well but when both machines alarms are going off it was driving me mad. Like you with the high blood sugar alarm it does that and the same with the low blood sugar even though I've pressed the button and have taken sugar.
I know it's a safety measure so I'd rather it did go off.
Ive got caught out at night where I've taken the sugar and drifted off to sleep for a moment then been alarmed again so checked and taken more sugar and actually not waited to see if the first amount of sugar was adequate, I try to wait now unless I can physically feel I'm in for a rough ride. Then on two occasions it was obviously a bad hypo and it sounded like it was screaming at me with a 'CRITICAL' message. Dexcom rep didn't know this existed!
I had to take a photo of the screen
 

searley

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Mine is like this then this year I had a replacement pump for other reasons and now I get alarmed through the day and night to say things like ' it's been 3 hours since your last bolus do a blood test' every day. I didn't have that on the last t slim.

Mine is paired with g7 and until a few months back I had the app on my phone as well but when both machines alarms are going off it was driving me mad. Like you with the high blood sugar alarm it does that and the same with the low blood sugar even though I've pressed the button and have taken sugar.
I know it's a safety measure so I'd rather it did go off.
Ive got caught out at night where I've taken the sugar and drifted off to sleep for a moment then been alarmed again so checked and taken more sugar and actually not waited to see if the first amount of sugar was adequate, I try to wait now unless I can physically feel I'm in for a rough ride. Then on two occasions it was obviously a bad hypo and it sounded like it was screaming at me with a 'CRITICAL' message. Dexcom rep didn't know this existed!
I had to take a photo of the screen
The 3 hour alert can be changed in setting to a much higher value it's a safety thing that if you don't interact with the pump it assumes something is wrong.. but you can set it much higher think I had something like 15 hours
 

EllieM

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You can also set all the alarms to vibrate instead of sound....