Current state of affairs - appointments/ treatment

Rickmac1988

Active Member
Messages
43
Type of diabetes
Type 1
Treatment type
Pump
Hello everyone,

Hope all’s well!

Reaching out as interested to hear how people are currently finding treatment, hospital appointments and the like.

And before I go into my current ordeal I’m by no means going to be slating the NHS as I’m fully aware of the amazing job they do and the pressures they are under. I also wouldn’t be alive right now without the treatment/ advancements in diabetes.

That said, my recent experiences are somewhat below expectation.

First of all, I’m due an upgrade on my current insulin pump, which is now out of warranty.
I was recommended the Ypso Pump, which for me sounds better than the alternatives; T Slim or the Omnipod. I’ve had no update after several emails and consultations and it is getting frustrating. I was then also told on my last appointment the funding for the Ypso pump might no longer be available, which obviously can’t be helped but is still a shame.
And I’m then still without any proper updates or information on next steps. My current emails are going without any reply.

This then brings me on to my next point around appointments. My last appointment was over the phone for no real reason as my phone ones prior have been in person. I’m sure you’ll agree there’s no real value in a consultation over the phone as it’s difficult to articulate and discuss this kind of matter.

On one previous occasion I had an appointment (in person) I raised with the psychiatrist that I was struggling mentally and had to dig really deep to share some of the dark thoughts I was having and how tough things were. They were obviously sympathetic to the situation and said they would also speak to the doctor at the hospital who may also help with some of the things I brought up. This was comforting as I felt people would be able to help me…
The next time I had the session with the same psychiatrist when I got there they hadn’t spoke to a doctor at the hospital and instead recommended I see a GP, further to that then recommended online talking services (which I’ve tried in the past and didn’t work).

My point here is that it took a lot for me to share a lot of personal things with this person and on the next occasion seeing them it was like it never happened and I was just been passed on.

Luckily at the moment I’m not feeling in a suicidal place but the problem is things are not being dealt with and I’m struggling to get the support I need from my hospital and diabetes specialists. I’m feeling more and more like just a number that’s ticked off on a list rather than getting the tailored and personal service that we all require.

Is anyone else struggling to get seen/ updates on medication etc?

Keen to hear about your experiences.

Cheers!
Rick
 

Juicyj

Expert
Retired Moderator
Messages
9,242
Type of diabetes
Type 1
Treatment type
Pump
Dislikes
Hypos, rude people, ignorance and grey days.
Hello Rick,

Sadly I think it's a postcode lottery as to what levels of service your CCG are offering - in your shoes i'd try ringing too just in case the email address isn't being monitored, I can call my diabetes team or at least leave a message.

I have only had 1 face to face in 2 years, but am lucky to have a fabulous diabetes nurse who replies to emails, but am just very lucky as I appreciate that could all change if she ever left.
 
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Niamh1

Well-Known Member
Messages
122
Hello everyone,

Hope all’s well!

Reaching out as interested to hear how people are currently finding treatment, hospital appointments and the like.

And before I go into my current ordeal I’m by no means going to be slating the NHS as I’m fully aware of the amazing job they do and the pressures they are under. I also wouldn’t be alive right now without the treatment/ advancements in diabetes.

That said, my recent experiences are somewhat below expectation.

First of all, I’m due an upgrade on my current insulin pump, which is now out of warranty.
I was recommended the Ypso Pump, which for me sounds better than the alternatives; T Slim or the Omnipod. I’ve had no update after several emails and consultations and it is getting frustrating. I was then also told on my last appointment the funding for the Ypso pump might no longer be available, which obviously can’t be helped but is still a shame.
And I’m then still without any proper updates or information on next steps. My current emails are going without any reply.

This then brings me on to my next point around appointments. My last appointment was over the phone for no real reason as my phone ones prior have been in person. I’m sure you’ll agree there’s no real value in a consultation over the phone as it’s difficult to articulate and discuss this kind of matter.

On one previous occasion I had an appointment (in person) I raised with the psychiatrist that I was struggling mentally and had to dig really deep to share some of the dark thoughts I was having and how tough things were. They were obviously sympathetic to the situation and said they would also speak to the doctor at the hospital who may also help with some of the things I brought up. This was comforting as I felt people would be able to help me…
The next time I had the session with the same psychiatrist when I got there they hadn’t spoke to a doctor at the hospital and instead recommended I see a GP, further to that then recommended online talking services (which I’ve tried in the past and didn’t work).

My point here is that it took a lot for me to share a lot of personal things with this person and on the next occasion seeing them it was like it never happened and I was just been passed on.

Luckily at the moment I’m not feeling in a suicidal place but the problem is things are not being dealt with and I’m struggling to get the support I need from my hospital and diabetes specialists. I’m feeling more and more like just a number that’s ticked off on a list rather than getting the tailored and personal service that we all require.

Is anyone else struggling to get seen/ updates on medication etc?

Keen to hear about your experiences.

Cheers!
Rick
No I definitely understand your frustration I am on a waiting list to see a consultant. how are we able to improve on our diabetes if we are not given the correct support
 
D

Deleted member 527103

Guest
Like @Juicyj I am lucky to have a DSN who responds to my emails within a couple of days.
My last appointment was on the phone but this was my choice - my blood tests are done prior to the appointment and travel to a from the clinic takes 90 minutes which feels like a waste when they don't do anything I can do on the phone. I appreciate we are all different and I am used to talking on the phone as that is my job.

I definitely wouldn't say my CCG Is perfect but problems are definitely around funding rather than people.
 

becca59

Well-Known Member
Messages
3,072
Type of diabetes
Type 1
Treatment type
Insulin
Hi @Rickmac1988 it definitely is a postcode lottery. My DN replies to emails in 24 hours and I have continued to have 9 monthly appointments even during the pandemic. These have been by phone but i am more than happy for that. I have spoke to my consultant each time and do not need to spend money on petrol or parking to have exactly the same conversation. He can see my Libre results and I write down everything I want to discuss. Exactly the same as if I was seeing him in person.
As I see it the issue is that no one is getting back to you which doesn’t inspire confidence.