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Type 1 Freestyle monitor

Discussion in 'Ask A Question' started by Triscornia, Apr 28, 2019.

  1. Triscornia

    Triscornia · Well-Known Member

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    Good morning, anyone having trouble with their freestyle monitor this morning. It is asking me to register and create an account but then it says problem with server and it’s stuck so I can’t do my son reading.
    A little annoying right now as he was low just before.
     
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  2. urbanracer

    urbanracer Type 1 · Moderator
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    Sorry - but do mean you're having trouble with the app on your smartphone?
     
  3. SB.25

    SB.25 Other · Well-Known Member

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    Heya, I am having the exact same problem. I started using the Libre yesterday and it’s worked fine. Then at about half 8 it kicked me off of the app.

    I have tried logging in and I have got a variety of ‘server down’ and ‘incorrect password’ messages.

    I clicked forgot password and put in my email address and now it says account not found....

    It sounds like the same problem as you!

    This is very annoying as I only started using the Libre yesterday!
     
  4. Triscornia

    Triscornia · Well-Known Member

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    Yes sorry it’s the smartphone app. I forgot we had a monitor as we only used the phone. Thanks a million, the monitor works.
     
  5. Triscornia

    Triscornia · Well-Known Member

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    We have been using the app since February and this is the first time it’s asked for registration and then it says error with server.

    Just been reminded it came with a monitor and that works. Hopefully the app will come back to normal later.
     
  6. Rokaab

    Rokaab Type 1 · Well-Known Member

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    Just out of curiosity which app are you using? My LibreLink app still works perfectly fine.
     
  7. Diakat

    Diakat Type 1 · Moderator
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  8. Triscornia

    Triscornia · Well-Known Member

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    Hi, LibreLink app. Did it ever ask you to register? I would post you a photo if I knew how.
     
  9. Triscornia

    Triscornia · Well-Known Member

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  10. Rokaab

    Rokaab Type 1 · Well-Known Member

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    I know at some point it did, probably when I set it up about 2 years ago.
    Mine can't connect to the server if I want to look at my account settings (so there is an issue with LibreLinks server), but it doesn't stop me scanning with the app.
     
  11. enzina

    enzina LADA · Well-Known Member

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    I had to log in on my iPhone but worked fine.
     
  12. Mel dCP

    Mel dCP Type 1 · Well-Known Member

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    I just had to re-login. But it’s working fine (iPhone 8, latest iOS)
     
  13. Antje77

    Antje77 LADA · Moderator
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    They are working on the computerthingy whatsitcalled this weekend, I've hear of problems in the Netherlands and in Austria as well.
    It should solve itself some time today.
     
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  14. Triscornia

    Triscornia · Well-Known Member

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    Ah thanks maybe because I am in France it’s not working. Have a good Sunday.
     
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  15. Triscornia

    Triscornia · Well-Known Member

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    Gosh funny how this is the first time it’s asked me for registering after using it for almost 3 months.
    Thanks for replying
     
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  16. Triscornia

    Triscornia · Well-Known Member

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    Thanks
     
  17. Triscornia

    Triscornia · Well-Known Member

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    Thank you.
     
  18. SB.25

    SB.25 Other · Well-Known Member

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    Mine is still not working and still saying I don’t have an account..... so I tried setting up a new account and it still says error :banghead:
     
  19. db89

    db89 Type 1 · Well-Known Member

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    I had an email to say that LibreLinkUp would be down the last couple of days but I think that's a separate service outside the main app.

    Odd how it's behaving for some and not others. I've not been logged out at all on my Pixel and the app has been scanning fine.
     
  20. Triscornia

    Triscornia · Well-Known Member

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    Mine also not working and I can’t delete the app and reinstall as it loses all the data. I don’t even know if there is a help email or telephone number. Frustrating.
     
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