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New Flash Glucose Monitoring from Abbott - Bloodless Testing

smidge said:
@noblehead - seems to be all sorts of reasons from poor accuracy to failed adhesive. Complaints are that once a sensor fails and you contact Abbotts customer service, they can't supply new sensors as they have no supplies and no timescales for having any. Abbotts have gone totally silent on Twitter for the last couple of weeks and are no longer responding to trial users' tweets as they were early on. People have contacted customer services as late as this Friday and the staff still have no idea when it will be launched. People are now rumouring that Abbotts have totally underestimated the demand and know they won't cope with the launch or subsequent sensor demands and are putting it off. #frustrating is now being used in connection with this product and the lack of information from Abbotts. It doesn't bode well.
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Thanks for the reply Smidge.

They'll always be teething problems in the initial stages, but not responding to users tweets is ridiculous and unprofessional, it's the trial users who are providing the feedback to others like ourselves who will decide on whether to ask our HCP's for this monitor. Hope Abbott get their act together and issue an apology and address the users concerns, for the good of all.
 
noblehead said:
Thanks for the reply Smidge.

They'll always be teething problems in the initial stages, but not responding to users tweets is ridiculous and unprofessional, it's the trial users who are providing the feedback to others like ourselves who will decide on whether to ask our HCP's for this monitor. Hope Abbott get their act together and issue an apology and address the users concerns, for the good of all.
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I emailed them the other day asking when it would be launched in the UK and available to public and they got back to me within half a day saying their webshop will be launched in the next few days. Okay she didn't give me an exact date but hopefully "the next few days" won't be long as I can't wait. My brother has trialled it in Germany and was thrilled how well it worked:)
 
kitty55 said:
I emailed them the other day asking when it would be launched in the UK and available to public and they got back to me within half a day saying their webshop will be launched in the next few days. Okay she didn't give me an exact date but hopefully "the next few days" won't be long as I can't wait. My brother has trialled it in Germany and was thrilled how well it worked:)
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Thanks Kitty, that's good to know:)
 
Just working with @Spiker on a letter to go to my CCG research and development department. Will post the contents of it when finalised tonight....will then adjust it to go to Chairperson of my CCG...may be something that others may consider doing? Based upon all type 1's...
 
donnellysdogs said:
Just working with @Spiker on a letter to go to my CCG research and development department. Will post the contents of it when finalised tonight....will then adjust it to go to Chairperson of my CCG...may be something that others may consider doing? Based upon all type 1's...
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Sounds like a good idea, though I'd wait to see how well it works in practise before sending anything off.
 
Hi all!

I emailed Abbotts again today saying that I'd like to speak to my consultant about the libre tomorrow but am nervous about doing so because there is no sign of it and the timescale they said has come and gone with no news. They emailed straight back to say they are working towards releasing this month and are just being careful to make sure everything's in place.

Smidge
 
smidge said:
Hi all!

I emailed Abbotts again today saying that I'd like to speak to my consultant about the libre tomorrow but am nervous about doing so because there is no sign of it and the timescale they said has come and gone with no news. They emailed straight back to say they are working towards releasing this month and are just being careful to make sure everything's in place.

Smidge
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Have they also responded to people on Twitter?
 
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