Guidelines have gone out that are telling hospital and consultants to do a minimum 25% of their appointments by phone/video. Personally in my CCG care has been poor. I am lucky that the head of the CCG is our GP! He apologised to my husband for all the ups and downs we’ve had for him and his heart attack in May 2020. This GP has been exceptional but he only works there (obviously) two days a week as he also is a top man at the RCGP as well as our CCG. His heart care has been dire. I have not had a f2f with my hospital or my consultant for diabetes for 2 years. Not too unhappy with that, but I do question why they can’t see anybody when supermarkets, cinemas etc can. The phone call method for Gp appointments is here to stay. I like that. Hospitals having been told to cut out unnecessary, lesser need appointments and video/phone calls for a minimum of 25% and people are just not aware of this….