Thank you very much
@ianpspurs
I very much do not think they can resolve a screw up of that magnitude. How many others are affected, hundreds? thousands? more?
As for their communication issues with me being a deaf person they haven't got it right in the last decade....
I cannot remember what I wrote yesterday, but I refined it a bit and added a bit more sort of working out what to say in my emails today/tomorrow.
Let me add a bit more from what I wrote in the night...because you may not be aware of these details as well...
"I was shocked. All my personal details were spoken by this computer voice. Full birth date, other numbers, full national insurance number and more. Other full dates were on here, and qualifying dates for my Pension, and more details. It spoke of my bank details and gave partial figures, and gave the full unique identifying number with it for my bank. It spoke of my text number, partial details again. It had my full name and full address.
The automated voice goes on to say, "Making this decision (about my pension money and it gave financial details) is based solely on automated processing..." and then goes on to say if I object to the decision made by the automated processing, then I can ring this telephone number for free (I cannot because I am deaf) or I have to have someone in charge of my affairs who can act on my behalf. I have one month to appeal against this automated decision. The date on the CD is 6th November. I received this on the 20th November. And it said 1st class post on the envelope."