Thank you
@ianpspurs
He looks a stunning fox with a magnificent tail.
Unfortunately, the paperwork just gives me a phone number to call to resolve the matter.
I have a friend who goes on WhatsApp and I go on WhatsApp, and she telephones a number for me and we're sending each other WhatsApp messages for me to say what I want her to reply. This is quite lengthy, especially if the other end does not answer straight away, et cetera and this takes up a lot of my friend's time.. and mine as well. We both thought we had resolved this issue last time. But yet again, they have completely ignored the fact that I cannot make a phone call. It is the NHS and it is in Wales.
So I'm not asking my friend this time. I'm working out a bit of a strategy, but is it giving me a bit of a tummy ache. And I am making a complaint this time, (because it was set up last time and the time before and the time before that) for them to give me a contact means other than expecting me to reply back with a telephone call eg email & text. And another problem is when someone rings up on my behalf, they automatically take off my mobile phone number, and put on the mobile phone number of the person who is ringing on my behalf as my actual mobile phone number.. this causes a lot of complications, especially when I am being sent reminders for my appointment because my friend gets them, and my friend ends up getting the phone calls but she hasn't got a clue what they are about as a result of this. And they NHS won't change it back to my mobile number, unless I can actually physically get hold of a person in that department, but where from, a physical person who would actually change it on the system back to my number. So as you can guess my friend is not very keen on ringing up for me anymore.
There isn't specific address as such to reply to or email, but just the Betsi Cadwaladr University Health board.
And I am also going to send a complaint to PALS (which it is still called in Wales).
Botheration... I am turning this over to my friendly AI, asking him/her/it if they can come up with a solution of addresses, et cetera and they can write the blooming complaint letter for me...
Then I am having a long nap....oh no I can't... I am waiting for some medical supplies to be delivered today and they've not arrived yet so I might be in quite a mood by tonight because I am going to be overtired....