Oh,
@Bubbsie ...what a sorry tale.
Are ALL reception staff, ex post office counter workers...?
Had similar, take time off work for an appointment with nurse.
Arrive..no record....come back another day.
Ok mistakes happen, but that just seemed rude and ignorant, but try to stay polite.
Show letter, confirming appointment.
Show text from previous day's, showing confirmation, my acceptance, there "don't forget" my "I WILL BE THERE !" response.
He looks blankly at it, tells me NO, I'm not on the system, come back another day.
It's at this point, it's going head to head, others starting to gather as I once again explain, j have a letter, I have a text to confirm, I have now had the hassle of juggling work to attend the appointment, and now I AM HERE, so please tell me why telling me to make another appointment is in your eyes acceptable?
Why would that be any more trustworthy then in this occasion ?.
He looks about ready to take this outside, I'm more then happy to oblige him at this point.
Young lady intercedes, offers apologies, explain THEIR mistake.
Nurse called in sick..(happens)
Others told, not me...bike you in another day, I do apologies
Apologies accepted, feathers unruffled, room 101# customer service skills.
Because we are NOT an inconvenience to shuffled around and dismissed, out of hand.
We are the reason they have empolyment,
There skill is in managing that relationship to the benefit of ALL Concerned.
Best way forward, is to kill them with kindness..(easier said, then done, admittedly).
Nothing more irritating then NOT becoming the victim, when you've been a bit off hand with a customer/client, and they politely question your response, reasoning
Dr JJ Prescribes, one large lovely coffee, sip while plotting revenge...breathe deeply..now exhale..
you are a Warrior queen, sometimes you must draw the sword, but you know, your mind IS your most potent weapon, with the masses.
Good luck, may they shiver at your cold wrath.
