Good morning.
9.4 this morning.
Glass half full, so I shall say I managed to sleep half the night. That is improvement on last 3 nights.
In the middle 3 hours of awakeness in the night I read positive stuff and about relaxing and meditation...
Yesterday morning was with the waterboard and the impending drain repairs which they are liable for as it is a shared drain with my neighbour...I have the shared bit of his s*** blocking my drains.
The morning was a nightmare, a comedy of errors. As I am profoundly deaf, and live on my own, the waterboard cannot just telephone me or expect me to telephone them. They have ignored all my preferred methods of communications - text, email, snail mail, but consistently put notes through the door saying telephone this number i.e. a voice call. I can't hear on the telephone.
This works for this have been pending since February. But I keep getting notes in my letterbox saying we cannot do the works as we cannot access both manhole covers. This is despite both manhole covers being visible from the main road and me giving prior permission in February do the works even though I might not be in that day.
Yesterday morning I finally went on Twitter to them. Things moved quickly. Or appeared to. I DM'd a photo of the job card which had all details and job number on it. Back and forth and back and forth. And I was promised it would be dealt with. I have to have my doorbell with me to see it flashing, and it had sat with me as I was DM'ing the waterboard. I went to make a cuppa, carrying my doorbell, and then in through the letterbox came a job card from the waterboard saying they were unable to contact me or gain access to the works needing doing so for me to telephone (voice call) this number.
What part of deafness do they not understand?
Then I realised the waterboard men had put the card through the door themselves, their van was outside. So outside I went and knocked on the window. Oh yes we just put that card through, they said. But you never rang the doorbell I said, I am holding to doorbell. Oh we didn't they said, you wouldn't hear it...
It got from bad to worse.
These two insisted they only had to do the first manhole cover and replace the drains under that. But the second one a bit further up the driveway was my responsibility. I said no, and that I had been told initially in February that the problems were were my neighbour's drains joined mine and that was the second manhole cover.
No no they said, you have that wrong. That second one is your responsibility, they said.
Come with me I commanded of the two big burly men in my best authoritative voice. I may be profoundly deaf but I can speak.
Reluctantly they followed. I had to 'make' them take the manhole cover off to prove it was a shared drain. They were so reluctant to do this. Ah yes, they said, it is a shared drain. Yes, that is completely our responsibility.
One had a camera, he said he didn't need to take photos, but I insisted even though photos were taken a couple of months ago.
Finally they go. Then I get a text off the waterboard saying that my the job number doesn't fit with my job. The men had the correct job number, it's been the same job number since February...and it's on the card they put through my door. So I photo the card and text the whole card to them...
In the meantime I had visions of the waterboard digging up the drains of some unsuspecting person because I had given permission for them to start the job if I was out at that point of time...
Have a good Tuesday...and I hope your driveways are intact when you return...
>^..^<