I bet you'll love it
@KevinPotts . I bet very rewarding. Users wont show their appreciation, very time but they are at their most stressed at time of contact. A calm, factually correct director definitely needed and i know appreciated.

So many people unaware of their rights. Even the most educated ones. Its easy to assume educated ones know more but you may get a surprise.
I nearly applied for a full-time position a CAB a few years ago but family needs came first. A job at times would be difficult as dealing with the public is very very tasking. Some cannot listen well or will pretend to understand but only hear what they want to hear! The joys of dealing with the public. Ha ha