Sorry it took me so long to get back... I have recently just gone through a horrendous time with Amazon. I collected what was supposed to be five winter shirts from Amazon. When I opened the parcel two shirts were missing. None of Amazon's automated press buttons in their menu catered for this.. And I went round and round in circles. You think you were going to chat with someone but then it took you back round in circles again.
I asked ChatGPT for help. I call him a he... He came up with various addresses online that people had used to get hold of Amazon in these difficulties... I tried the first one, there was no acknowledgement. I and no reply. I tried the second one and I got an acknowledgement but it said this address was not used anymore for us poor Amazon customers to get hold of them. I tried the third address, and this one I got a response to. CHATGPT advised me to send everything in the email. The fact that I was disabled the fact that I was deaf. The fact that I cannot hear on the phone anything. He advised I send as many screenshots as I could either of the order or something or the fact that you were going around in circus etc. and your case, you're right about the condition of your parcel, how that affected you etc etc. The complete inconvenience it put you to. How it made you felt...anything... For ID, all you need to write is from the email address that you receive your order notifications from and your account name. Nothing else is needed for that. You need to write your order number, tracking number, whatever you have...
And you need to write the resolution you want at this point of time... I assume the resolution you want is your money back... Make sure you are very clear
Here is the address, and once I'd written to them it was sorted. My money was refunded a couple of days later.
Here is the address
Send your complaint to:
Email:
[email protected]
(This is the published contact route for Amazon UK's MD/Executive Escalations team.
CC:
[email protected]
(Still monitored by the Executive Support team — they do respond.)
You can safely send to both.
Get back to me and I'll see if I can find any more addresses if this does not work. But it worked for me very quickly and effectively. Good luck