Careline, the telephone advice service run by the national charity Diabetes UK has announced a link up with the NHS Direct service, where callers can be transferred to the NHS service for further advice if thought necessary.
Careline, which first started back in 1996 and is run by a team of experienced and trained counsellors, fields a large amount of calls every day, ranging from practical questions regarding how to live with diabetes, including issues such as medication, diet, driving or travelling abroad while suffering form the condition, as well as just offering a friendly ear to people who are having trouble coping with diabetes.
The new link up means that Careline staff can now transfer calls to the NHS service, with the agreement of the caller, if they think that a clinical assessment or further health information unrelated to diabetes would help those on the line. Careline promise that the combination will be seamless so that callers can fully benefit from the guidance offered by both services.
Ruth French, Head of Careline and Advocacy Services at Diabetes UK, commented “This new partnership with NHS Direct will help us to provide an even greater level of support. We’re very proud to have such a strong relationship with NHS Direct and look forward to working together even more closely in the future.”

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